Senior Customer Success Manager – Bilingual, English & Spanish

Brevo

Senior Customer Success Manager owning a portfolio of strategic customers at Brevo. Focused on driving adoption, retention, and long-term growth in a hybrid work environment.

Posted 7/9/2026full-timeAustin • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion
Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio
Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product
Be a reliable advisor to your clients and help them reach their objectives
Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value
Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions
Adopt a data-driven approach in the management of your portfolio.

Requirements

What you’ll need

5+ years of Customer Success, Account Management, or SaaS customer-facing experience
3+ years of experience in CRM, Marketing Technology (MarTech), or B2B SaaS is strongly preferred
Demonstrated success managing complex customer portfolios while consistently achieving renewal, retention, expansion, and customer satisfaction goals
Experience engaging executive stakeholders (Director, VP) and influencing strategic business decisions
Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency, customer engagement, and business outcomes
Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes
Highly analytical with experience using customer health metrics, Salesforce, and data to prioritize actions and measure success
Excellent project management, presentation, negotiation, and communication skills in both Spanish and English
Proven ability to collaborate across Sales, Product, Marketing, Support, Finance, and Operations to resolve complex customer challenges
Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.

Benefits

Comp & perks

100% employer-paid employee medical premiums
Dental and vision coverage
WellHub membership
Paid parental leave
20 days of paid vacation
12 holidays
Monthly lunch stipend
Regular team events
401(k) employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Lifecycle ManagementData AnalysisCustomer Health MetricsRenewal and Retention StrategiesGrowth Opportunity Identification

Soft Skills

Excellent Communication SkillsNegotiation SkillsCollaboration SkillsPresentation SkillsSelf-Starter Attitude