Marketing Director
Viridian Staffing
Email Deliverability Consultant
Braze
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $87,700 - $107,100 per year
Job Level
JuniorMid-Level
About the role
- Provide fundamental deliverability support to our customers and our internal teams
- Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
- Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
- Help conduct in-depth investigations, reviews, and audits into email sending practices
- Assist customers with blocklists, spam traps, and issues with MPs
- Help customers produce schedules for IP warming and monitor their warming progress
- Monitor individual customer email metrics and help improve their sending reputation
- Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
- Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
- Take an active role in strategic projects that help to mature process, product, thought leadership or customer education
- Engage with customers to understand their deliverability needs and provide tailored support
- Monitor customer satisfaction and success metrics, providing regular updates to internal teams
- Collaborate with cross-functional teams to ensure seamless service delivery and customer experience
Requirements
- 2-3 years of experience providing deliverability-specific services at an ESP, agency, or large brand
- Competency in deliverability concepts and customer management skills
- Strong understanding of industry best practices and success in identifying and remediating deliverability issues
- Excellent communication skills, with the ability to present complex information in a meaningful and consumable format to customers
- A polished and articulate ambassador for the team and the company
Benefits
- Competitive compensation that may include equity
- Equity grants of restricted stock (RSUs) for full- and part- time employees
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Hybrid ways of working
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
deliverability supportemail sending practicesIP warmingperformance quality measurementsstrategic deliverability planningcustomer managementtroubleshootingblocklistsspam trapsemail metrics
Soft skills
communication skillscustomer satisfactioncollaborationproblem-solvingcustomer educationstrategic thinkingpresentation skillsinterpersonal skillsorganizational skillsleadership
