Senior Manager, Growth
Pomelo Care
Technical Account Manager
Braze
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Own the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams
- Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering
- Drive value, retention, and adoption of Braze’s product through the customer lifecycle
- Act as the technical counterpart between Braze and your client’s product and engineering teams
- Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification
- Help customers successfully instrument Braze across their stack and refine that instrumentation over time
- Facilitate conversations regarding customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture
- Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle
- Empower customer product and engineering teams to use our product independently and efficiently, delivering enablement and education
- Adopt governance practices such as creating solutions documentation and building architectural diagrams
- Instill best practices and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch
- Engage with customers to understand their needs, proactively drive technical initiatives, monitor customer satisfaction and success metrics, and collaborate with cross-functional teams to ensure seamless service delivery
Requirements
- 2-5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for Enterprise/Strategic accounts
- 2+ years of technical experience managing complex customer environments with strong product command and technical knowledge of SaaS, Mobile, API, or Programming
- Excellent communicator (written and verbal), with the ability to translate complex technical ideas to non-technical stakeholders
- Natural problem solver with a high level of intellectual curiosity and a collaborative approach to solving problems
- Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced environment
- Bilingual skills beyond English are a plus
- Education optional
Benefits
- Braze benefits vary by location; more details provided if you receive an offer
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Hybrid ways of working and a curated in-office employee experience
- Opportunities to give back, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSMobileAPIProgrammingSolutions ArchitectureTechnical SupportImplementationTechnical KnowledgeInstrumentationArchitectural Diagrams
Soft skills
Excellent communicatorProblem solverIntellectual curiosityCollaborative approachAbility to manage prioritiesWork under time constraintsCustomer advocacyTechnical advisoryCustomer satisfaction monitoringEducation delivery
