Technical Account Manager

• Own the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams
• Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering
• Drive value, retention, and adoption of Braze’s product through the customer lifecycle
• Act as the technical counterpart between Braze and your client’s product and engineering teams
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification
• Help customers successfully instrument Braze across their stack and refine that instrumentation over time
• Facilitate conversations regarding customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture
• Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle
• Empower customer product and engineering teams to use our product independently and efficiently, delivering enablement and education
• Adopt governance practices such as creating solutions documentation and building architectural diagrams
• Instill best practices and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch
• Engage with customers to understand their needs, proactively drive technical initiatives, monitor customer satisfaction and success metrics, and collaborate with cross-functional teams to ensure seamless service delivery

Technical Account Manager

Technical Account Manager – Engine