Sponsorship and Partnerships Manager
Tessitura
Manager, Solutions Architect
Braze
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support people development of Solutions Architects and drive progression of the integrations function focused on work conducted by those resources
- Provide exemplary customer experience, supporting customers at crucial lifecycle points to achieve their goals with Braze
- Manage a team of 3-7 Solution Architects including hiring, nurturing, coaching, and maintaining employee satisfaction
- Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) for the Solutions Architect stakeholder group
- Represent the Solution Architects within One-Time Services leadership forums
- Be responsible for your team achieving their KPIs - ACV activated and CSAT
- Guide your team in managing their clients throughout their integration lifecycle and act as a point of escalation
- Monitor your team’s book of business to identify risks and opportunities and take action or escalate as appropriate
- Manage inbound and outbound pipeline for your team and resource allocation
- Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
- Collaborate with Customer Onboarding leadership stakeholders
- Support and design tools that will enhance the efficiency of customer onboarding
Requirements
- Bachelor’s degree in a technical subject area or business field
- 5+ years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional
- 2+ years of people management experience
- Strong technical domain knowledge in two or more of the following areas: SaaS, Marketing, Mobile, APIs or Programming
- Understanding and/or experience of project management methodologies
- Strong understanding of employee engagement and management skills
- Exceptional communicator with strong influencing skills and a knack for building relationships
- Excellent written and verbal communication skills, complemented by strong follow-up abilities
- A collaborative team player who thrives in working with both internal and external stakeholders, including executives and technical resources
- You are a problem solver, with a high level of intellectual curiosity
- You see opportunity and growth in learning more about what you do and how it impacts others
Benefits
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- Hybrid ways of working
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSMarketingMobileAPIsProgrammingproject management methodologiescustomer onboardingintegration lifecycleKPI managementfunctional development
Soft skills
people managementemployee engagementcommunicationinfluencingrelationship buildingcollaborationproblem solvingintellectual curiosityteam playerfollow-up
Certifications
Bachelor’s degree
