Customer Success Manager
Intellistack
Customer Success Manager II, Emerging Enterprise
Braze
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $83,700 - $100,000 per year
Job Level
JuniorMid-Level
About the role
- Own client renewals, retention and net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice
- Drive customer advocacy by building strong customer relationships and creating mutual value
- Proactively analyze customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage and identify upsell opportunities
- Coordinate with Technical Support, Industry Solutions, and Deliverability Services to ensure customers receive seamless support
- Work with Onboarding Managers and other Customer Success Partners to transition clients from onboarding to ongoing activity
- Spend time onsite with customers and may travel internationally
Requirements
- Proven track record in customer success
- 2-5 years relevant experience in Onboarding, Customer Success, Implementations or Project Management
- Excellent communicator with exemplary written and verbal communication skills and strong follow-up skills
- Experience managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- Excellent time management skills
- Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.)
- Excited by working with medium and large technology companies who move fast
- Team player and relationship-building skills
- High level of intellectual curiosity
Benefits
- Competitive compensation that may include equity
- Equity grants of restricted stock (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Flexible/hybrid ways of working
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successonboardingproject managementmarketing automationmarketing analyticsAPIsSaaSdirect marketingHTML
Soft skills
communicationrelationship buildingtime managementstrategic guidancecustomer advocacyintellectual curiosityteam playeranalytical skillsproblem-solving
