Client Experience Specialist
WIN Home Inspection
Job Level
Mid-LevelSenior
About the role
- Act as the liaison between tenants and Cove
- Illustrate Cove’s core values and strive to achieve our standard of operations
- Design and implement the entire tenant’s experience, focusing on the touchpoints of tenants with Cove
- Responsible for the whole tenant’s experience from tenants’ check-in until they check-out
- Manage a team of associates to ensure they perform well to achieve their objectives
- Ensure the team is equipped in addressing tenant inquiries and creating tickets based on those requests or issues, and assigning them to the right point of contact
- Build relationships with tenants via various channels (online and offline)
- Be the champion of tenants throughout the whole process and organization
- In-charge of ensuring the databases are up to date
- Report to Head of Operations
Requirements
- Bachelor Degree in any major
- Min. 3-5 years in community management/account management/guest relations
- Preferably have experience working in the hospitality industry and/or early-stage startup
- Good negotiation, communication, and relationship-building skills
- Consumer empathy
- High drive for results
- Ability to be flexible deal with ambiguity
- Resourceful and have high initiative
- Well organized and have an eye for details
- High energy
