Senior ServiceNow Developer
Bravium Consulting Inc.
JavaScriptServiceNowSOAP
Senior ServiceNow Business Analyst
Bravium Consulting Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ITSMServiceNow
About the role
- Lead the requirements lifecycle for complex ServiceNow initiatives, partnering with government stakeholders to elicit, analyze, and validate functional and technical needs
- Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities
- Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria
- Guide system and user acceptance testing, ensuring solutions are validated and meet quality benchmarks
- Act as the primary bridge between business and technical teams, reviewing solution design, ensuring alignment with requirements, and managing scope changes
- Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization
- Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress
Requirements
- U.S. Citizenship is required
- Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
- Hands-on experience with ServiceNow, including familiarity with common modules and functionality
- Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations
- Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments
- Experience designing and improving workflows and processes to support federal agency missions and mandates
- Strong grasp of Agile/Scrum principles and experience with hybrid Agile/Waterfall environments
- Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks
- Proven ability to engage with CORs, PMs, Product Owners, and federal end-users
- Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality
- Proficiency in developing business process documentation using Microsoft Visio or similar tools
- Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences
- Comfortable leading requirements workshops, status meetings, and executive-level briefings
- Understands data handling, role-based access controls, and operational security in federal systems
- Works effectively within multi-vendor, cross-functional teams
- Experienced with Jira, Confluence, ServiceNow Studio, MS Teams, and SharePoint
Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term and Long Term Disability coverage with 100% premium support
- 401k Program with Bravium matching 100% of up to 4% of salary
- Training Program
- Employee Assistance Program
- Maternity Leave
- Paternity Leave
- Annual performance bonuses
- Referral bonus
- Flexible work arrangements
- Access to robust training and professional development program
- Employee Assistance Program (EAP) for mental health and wellness support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisServiceNowAgileScrumworkflow designrequirements gatheringuser acceptance testingprocess documentationtest script creationfederal compliance frameworks
Soft skills
stakeholder engagementcommunicationfacilitationcollaborationproblem-solvingleadershipanalytical thinkingorganizational skillspresentation skillsadaptability
