Bravium Consulting Inc.

Support Engineer

• Collaborate with cross-functional teams to align objectives, share progress, and ensure smooth project delivery
• Plan, coordinate, and execute testing activities to validate system functionality and performance
• Prepare and maintain project documentation and artifacts, ensuring accuracy and completeness
• Design and deliver effective training materials and conduct engaging training sessions for diverse audiences
• Perform quality reviews of documentation to identify areas for improvement and implement enhancements
• Lead and facilitate project meetings to drive alignment, decision-making, and next steps
• Contribute to the development and implementation of organizational change management strategies to support adoption and success
• Schedule, coordinate, and deliver engaging Live Fire demonstrations for ServiceNow modules to showcase functionality and best practices
• Identify and recommend relevant ServiceNow training materials and sessions to meet team learning needs
• Proactively address and resolve roadblocks encountered during train-the-trainer sessions to ensure successful knowledge transfer
• Maintain and update existing system guides to reflect current processes and features
• Develop new, high-quality training materials tailored to user roles and project requirements
• Partner with the communications team to develop and refine documentation that supports project goals and user adoption
• Offer UI/UX recommendations to enhance usability, accessibility, and overall user experience
• (Nice to have) Collaborate with the client to plan and facilitate pilot sessions, gathering, organizing, and integrating feedback into solution improvements

ServiceNow Technical Analyst