Bravium Consulting Inc.

ServiceNow

• Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals.
• Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment.
• Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress.
• Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow.
• Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality.
• Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. Ensures that the team has a clear understanding of Definition of Done and how to meet it. Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.

ServiceNow Scrum Master

• Configuring, customizing, and enhancing the ServiceNow platform to meet business needs
• Collaborating with IT and business stakeholders to design and implement solutions that optimize workflows
• Working independently on assigned tasks for the end-to-end ServiceNow SPM implementation for the client
• Designing and developing solutions within the ServiceNow platform, primarily focused on SPM modules
• Conducting workshops with clients to articulate the value of SPM solutions and solicit feedback
• Providing expert-level support and technical mentoring to stakeholders
• Managing platform and infrastructure to ensure smooth operation of Project and Portfolio Management processes
• Contributing to process improvement and documentation
• Performing advanced troubleshooting, bug fixes, and root cause analysis

Senior ServiceNow SPM Developer

Software Engineer

• Design, develop, and configure case management and business process solutions using the Pega platform in support of IRS enterprise systems.
• Translate detailed federal business requirements, policy updates, and legislative changes into scalable technical solutions.
• Develop and maintain case types, workflows, data models, decision tables, user interfaces, and correspondence rules in compliance with Pega guardrails and IRS development standards.
• Support modernization initiatives by enhancing legacy processes and implementing low-code BPM solutions aligned with federal IT transformation goals.
• Collaborate with federal stakeholders, business analysts, system architects, and QA teams to ensure accurate implementation of requirements.
• Participate in Agile ceremonies (sprint planning, backlog refinement, daily standups, and sprint reviews) within a federal delivery framework.
• Develop and support system integrations with internal and external government systems using REST/SOAP services and secure data exchange protocols.
• Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT) to meet federal quality and compliance standards.
• Troubleshoot and resolve application defects, conduct root cause analysis, and support production operations in a controlled federal environment.
• Ensure application security, data integrity, and compliance with federal information security standards (e.g., FISMA, NIST guidelines).
• Maintain technical documentation in accordance with federal documentation requirements and support audit readiness efforts.

Pega Developer

• Serve as a technical architecture lead across ServiceNow platform solutions
• Provide technical direction and best-practice guidance for implementations and enhancements
• Conduct code and solution reviews to ensure scalable, secure, and maintainable development
• Act as a trusted advisor to clients and internal development teams
• Develop high-level effort estimates and contribute to work breakdown structures
• Support solution demonstrations and architecture discussions as needed
• Identify opportunities to improve and streamline platform performance and functionality
• Provide guidance around platform security posture and governance

ServiceNow Scrum Master

Senior ServiceNow SPM Developer

Pega Developer

ServiceNow Technical Architect, CTA