Bravium Consulting Inc.

ServiceNow

• Lead the requirements lifecycle for complex ServiceNow initiatives, partnering with government stakeholders to elicit, analyze, and validate functional and technical needs
• Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities
• Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria
• Guide system and user acceptance testing, ensuring solutions are validated and meet quality benchmarks
• Act as the primary bridge between business and technical teams, reviewing solution design, ensuring alignment with requirements, and managing scope changes
• Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization
• Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress

Senior ServiceNow Business Analyst

• Work closely with the architect, functional lead and the stakeholders to deliver high-quality, scalable configurations and integrations that directly improve CMDB, SAM, and HAM functionality.
• Configure and maintain workflows and modules.
• Implement CMDB, SAM, and HAM enhancements.
• Build custom applications, dashboards, and reporting.
• Lead integrations with Flexera, procurement, and financial systems.
• Support upgrades, testing, and documentation.
• Support upgrades and compliance with FEMA’s governance standards.

Senior ServiceNow Developer

• Lead the development effort within assigned workstream, recommending technical designs and developing solutions for complex user stories
• Assign user stories to mid-level developers and system administrators and provide guidance to ensure quality output
• Lead design discussions with clients and translate requirements into technical specifications
• Develop and optimize complex workflows, business rules, UI policies, and Service Portal configurations
• Build and maintain integrations using REST, SOAP, MID Servers, and third-party systems
• Mentor and provide technical oversight to junior and mid-level developers
• Follow Agile/Scrum delivery frameworks and collaborate with cross-functional teams
• Produce technical documentation and participate in client-facing design sessions

• Serve as the Enterprise Architect for ServiceNow implementations across multiple federal government clients, ensuring solutions scale across large, complex environments.
• Provide strategic technical leadership and thought leadership on enterprise architecture, IT modernization, and digital transformation initiatives.
• Lead enterprise-wide architecture reviews to ensure alignment of ServiceNow solutions with overarching IT roadmaps, agency strategies, and government-wide mandates.
• Define and enforce governance, architecture standards, and design principles to drive consistency across ServiceNow implementations at scale.
• Translate complex business, functional, and technical requirements into holistic, integrated enterprise solutions on the ServiceNow platform.
• Design and oversee cross-platform integrations ensuring interoperability and data integrity.
• Conduct detailed code, configuration, and solution reviews to maintain platform quality, security, and performance.
• Provide strategic guidance on platform optimization, including automation, AI/ML capabilities, and advanced workflow design.
• Drive platform scalability and resilience strategies, ensuring high availability, disaster recovery, and performance tuning in mission-critical environments.
• Lead enterprise migration strategies, including legacy system modernization, CMDB optimization, and data migration to ServiceNow.
• Develop reference architectures, solution accelerators, and reusable patterns to improve implementation speed and quality across government programs.
• Partner with executive stakeholders, business leaders, and technical teams to align ServiceNow strategy with enterprise business goals.
• Ensure solutions comply with federal cybersecurity frameworks (e.g., NIST, FedRAMP, FISMA, Zero Trust) and government IT standards.
• Support strategic planning and roadmapping, providing high-level estimates, technical approaches, and solution options for enterprise initiatives.
• Mentor and coach architects, developers, and consultants; build and promote a center of excellence (CoE) model for ServiceNow within the organization.
• Act as a trusted advisor to government clients, influencing enterprise IT strategy and digital transformation agendas.

Senior Technical Architect, ServiceNow

Support Engineer

• Collaborate with cross-functional teams to align objectives, share progress, and ensure smooth project delivery
• Plan, coordinate, and execute testing activities to validate system functionality and performance
• Prepare and maintain project documentation and artifacts, ensuring accuracy and completeness
• Design and deliver effective training materials and conduct engaging training sessions for diverse audiences
• Perform quality reviews of documentation to identify areas for improvement and implement enhancements
• Lead and facilitate project meetings to drive alignment, decision-making, and next steps
• Contribute to the development and implementation of organizational change management strategies to support adoption and success
• Schedule, coordinate, and deliver engaging Live Fire demonstrations for ServiceNow modules to showcase functionality and best practices
• Identify and recommend relevant ServiceNow training materials and sessions to meet team learning needs
• Proactively address and resolve roadblocks encountered during train-the-trainer sessions to ensure successful knowledge transfer
• Maintain and update existing system guides to reflect current processes and features
• Develop new, high-quality training materials tailored to user roles and project requirements
• Partner with the communications team to develop and refine documentation that supports project goals and user adoption
• Offer UI/UX recommendations to enhance usability, accessibility, and overall user experience
• (Nice to have) Collaborate with the client to plan and facilitate pilot sessions, gathering, organizing, and integrating feedback into solution improvements

Senior ServiceNow Business Analyst

Senior ServiceNow Developer

Senior ServiceNow Developer

Senior Technical Architect, ServiceNow

ServiceNow Technical Analyst