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Senior ServiceNow Business Analyst
Bravium Consulting Inc.ServiceNow Senior Business Analyst leading requirements and solution design for federal initiatives at Bravium Consulting. Partnering closely with government stakeholders to deliver scalable ServiceNow solutions.
Tech Stack
Tools & technologiesITSMSDLCServiceNow
About the role
Key responsibilities & impact- Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
- Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities.
- Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
- Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
- Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
- Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization.
- Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.
Requirements
What you’ll need- US Citizen; Active Public Trust clearance or the ability to obtain one
- Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
- Hands-on experience with ServiceNow, including familiarity with common modules and functionality
- Proficiency in developing business process documentation using Microsoft Visio or similar tools
- Experience translating business needs into detailed technical requirements
- Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices
Benefits
Comp & perks- 15 PTO days
- 11 paid holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term and Long Term Disability coverage with 100% premium support
- 401k Program with Bravium matching 100% of up to 4% of salary
- Training Program
- Employee Assistance Program
- Maternity Leave
- Paternity Leave
- Annual performance bonuses
- Referral bonus
- Flexible work arrangements
- Access to robust training and professional development program
- Employee Assistance Program (EAP) for mental health and wellness support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business AnalysisRequirements ElicitationFunctional Specification DevelopmentUser Story CreationAcceptance Criteria Definition
Soft Skills
Stakeholder EngagementCommunicationCollaborationProblem-Solving
Certifications
Active Public Trust Clearance