Brado

General

• Accountable for ensuring all assigned aspects of the project are delivered on time and against client objectives.
• Thinks proactively throughout the project to anticipate and quickly escalates and addresses changes to approach, design, objectives, etc.
• Supports the design of studies and contributes to writing proposals.
• Thoughtfully crafts questionnaires / discussion guides with appropriate techniques and activities, and structures of questions that better address objectives and fit with participant type.
• Effectively moderates 1:1 and group interviews and online engagements (Communities, Remesh, etc.), spending typically 15% of their time doing live moderation.
• Demonstrates an ability to connect the dots, identifying emerging themes and how they connect to the bigger story.
• Incorporates and suggests strategic elements for the report including the story flow, emerging implications (so-what), and recommendations (now-what).
• Begins to determine appropriate visual elements to communicate the story.
• Demonstrates the ability to leverage client / industry knowledge and external frameworks (e.g., Michael Porter's Five Forces, The Habit Loop), anecdotes (i.e., metaphor and story), constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.
• Writes succinctly, to the audience, with clarity, conviction, and tension as well as polish and professionalism.

Senior Qualitative Insight Specialist

Director

• Accountable for ensuring all aspects of the project are delivered on time and against client objectives.
• Consistently thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc.
• Effectively designs studies and writes proposals.
• Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type.
• Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh).
• Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story.
• Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”)
• Appropriately adds visual elements to communicate the story.
• Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.
• Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism.
• Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client.
• Develops rapport and builds empathy for and with the client, leading to long-term relationships.
• Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs.
• Proactively addresses issues or opportunities in the client’s business, including further research or strategy work.
• Manages tenuous client situations with a steady presence, and coaches the team to do the same.

Senior Qualitative Insight Director

• Accountable for ensuring assigned projects are delivered on time and against client objectives.
• Thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc.
• Effectively designs studies and writes proposals.
• Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type.
• Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh).
• Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story.
• Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”)
• Appropriately adds visual elements to communicate the story.
• Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.
• Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism.
• Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client.
• Develops rapport and builds empathy for and with the client, leading to long-term relationships.
• Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs.
• Proactively addresses issues or opportunities in the client’s business, including further research or strategy work.
• Manages tenuous client situations with a steady presence.

Qualitative Insight Director

DevOps Engineer

• Configure CEP environments for each client, including system settings, workflow orchestration, and deployment configurations
• Translate documented requirements into structured configurations within the platform
• Manage environment setup, versioning, and release readiness across implementations
• Configure and adapt AI prompts within the CEP prompt framework using client-specific parameters, routing rules, and content variants
• Ensure prompt configurations align with standardized templates, guardrails, and system behavior
• Avoid prompt fragmentation by maintaining consistency with core platform logic and reusable patterns
• Test and validate prompt performance within configured workflows to ensure predictable, controlled outputs
• Implement routing logic across care settings (e.g., primary care, urgent care, specialty) based on defined rules
• Configure escalation pathways and decision logic aligned to clinical and operational requirements
• Ensure workflows reflect real-world access, scheduling, and service line operations
• Configure and support integrations with EHR systems (primarily Epic)
• Enable capabilities such as scheduling, provider lookup, and data exchange
• Partner with engineering and client IT teams to validate data flows, authentication, and system performance
• Execute end-to-end testing of workflows, integrations, and prompt configurations
• Execute validation protocols defined by cross-functional teams (e.g., clinical, product, compliance) to ensure outputs align to expected behavior
• Support UAT (user acceptance testing) and ensure production readiness
• Maintain and update configurations as workflows, integrations, or requirements evolve
• Troubleshoot issues related to system behavior, integrations, or configuration errors
• Implement enhancements in a controlled, scalable way across clients
• Operate within defined clinical safety frameworks; do not independently establish clinical logic or safety thresholds
• Execute validation and testing protocols defined by clinical and cross-functional leadership
• Adhere to all data privacy and security requirements, including HIPAA compliance and proper handling of PHI

Senior Qualitative Insight Specialist

Senior Qualitative Insight Director

Qualitative Insight Director

Forward Deployment Engineer