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About the role
Key responsibilities & impact- Accountable for ensuring all aspects of the project are delivered on time and against client objectives.
- Consistently thinks proactively throughout the project to anticipate and quickly addresses changes to approach, design, objectives, etc.
- Effectively designs studies and writes proposals.
- Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type.
- Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh).
- Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story.
- Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”)
- Appropriately adds visual elements to communicate the story.
- Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.
- Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism.
- Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client.
- Develops rapport and builds empathy for and with the client, leading to long-term relationships.
- Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs.
- Proactively addresses issues or opportunities in the client’s business, including further research or strategy work.
- Manages tenuous client situations with a steady presence, and coaches the team to do the same.
Requirements
What you’ll need- 10+ years experience moderating and delivering excellent client deliverables in a market research or agency setting.
- 6+ years of strategic market research, advertising, creative or account planning experience with research, advertising, creative, or digital agencies and/or experience as a marketing executive, marketing consultant, behavioral scientist, or usability and user experience consultant or researcher
- Pharmaceutical, med tech / med device, and consumer health market research experience with patients and healthcare professionals is a strong plus.
- Aligns with, models, and coaches our values: People, Commitment, Aspiration, Trustworthiness, & Impact.
- Willingness to travel (up to 25% of your time) and be flexible in scheduling to accommodate project needs.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
market researchproposal writingquestionnaire designinterview moderationreport writingstrategic planningdata analysisvisual communicationclient engagementemerging themes identification
Soft Skills
proactive thinkingeffective communicationrelationship buildingempathycoachingproblem-solvingadaptabilityconfidencecreativityprofessionalism