Serve as the technical and analytical lead responsible for designing automated solutions, developing reporting capabilities, and optimizing internal service delivery functions.
Collaborate with service delivery teams to build low-code/no-code applications, streamline workflows, and provide actionable insights through dashboards and reporting tools.
Design and implement low-code/no-code workflows using platforms such as Power Platform and Power Automate to increase operational efficiency and reduce manual processes.
Build interactive reports, dashboards, and visual analytics using Power BI to provide real-time visibility into service performance, key metrics, and operational outcomes.
Integrate tools, platforms, and internal services using APIs, automation scripts, and cloud-based solutions to support seamless data flow and scalability.
Create and maintain Technical Requirement Documents (TRDs), process documentation, and solution architecture diagrams for internal review and adoption.
Partner with service delivery managers, program leaders, and engineering teams to gather requirements, troubleshoot issues, and enhance existing workflows.
Monitor solution performance, provide support for enhancements, and continuously improve tools based on business feedback and evolving requirements.
Requirements
Minimum 8 years of experience developing low-code/no-code automation solutions.
Minimum 5 years in systems architecture, systems design, or integration projects.
Minimum 3 years working with process documentation, business systems analysis, or solution envisioning frameworks.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
Proficiency in Power Platform (Power Automate, Power Apps), scripting tools, and cloud automation technologies.
Experience developing dashboards in Power BI with an understanding of data modeling, DAX, and Power Query.
Strong understanding of system integration patterns and API-driven architectures.
Exceptional written and verbal communication skills with the ability to collaborate across technical and business teams.
Proven track record of delivering high-quality solutions independently and managing project timelines effectively.
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
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