Enterprise Account Executive
Enable
Customer Success Manager
Box Inc Deutschland
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $83,000 - $103,500 per year
Job Level
JuniorMid-Level
About the role
- Manage all post-sales activity for Box’s SMB $100K+ customers through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product to speak with customers about relevant features/functionality
- Increase customer retention through regular engagement touchpoints and strategic business reviews with C-level executives and decision makers
- Develop joint success plans with customers to drive adoption and high-value use cases through change management
- Track accounts to identify churn risk and work actively to improve customer health and retention
- Partner with Sales and Professional Services to integrate Box into each customer’s core architecture
- Work closely with Product and Engineering on product improvement requests and bug tracking
- Function as the customer advocate and provide internal feedback on how Box can better serve enterprise customers
- Manage numerous customers at different stages of the customer lifecycle
Requirements
- Bachelors degree required
- 2+ years prior account management experience
- 2+ years of experience in SaaS (preferred)
- Strong communication skills and technical aptitude
- Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
- Proactive team player with ideas for user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
Benefits
- Eligible for equity
- Healthcare benefits (CollectiveHealth)
- Box Benefits + Perks (additional benefits and perks)
- Benefits and equity eligibility
- Reasonable accommodations for applicants with disabilities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer retentionchange managementproduct knowledgechurn mitigationuser adoptioncustomer lifecycle managementbug tracking
Soft skills
strong communication skillsrelationship-buildingproactive team playerself-startercustomer advocacy
Certifications
Bachelors degree
