Senior Content Operations Specialist
Carrot Fertility
Tableau
Customer Success Manager, Public Sector
Box Inc Deutschland
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $114,500 - $143,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDCTableau
About the role
- Work with new and existing State and Local customers to ensure they are successful and delighted by Box
- Effectively onboard accounts onto Box services and drive early and ongoing usage
- Build high customer satisfaction through strong relationship-building, product knowledge, planning and execution
- Maintain deep understanding of the product and advise customers on relevant features/functionality
- Develop joint success plans with customers to drive adoption and high-value use cases through change management
- Track accounts to identify churn risk and growth opportunities and act on them
- Partner with Sales and Professional Services to integrate Box into customers' core architecture
- Collaborate with Product, Engineering and Customer Support on product improvement requests, troubleshooting and bugs
Requirements
- We are an AI-first company; growth mindset and ability to leverage AI
- Bachelors degree required or equivalent experience
- 4+ years prior customer success, account management or consulting experience, preferably in SaaS
- Strong data mindset - You love Tableau, SFDC reporting & Excel
- Proactive team player with ideas for user adoption, churn mitigation and account expansion
- Strong communication skills and technical aptitude
- Experience working for or with Public Sector organizations (State & Local agencies etc)
- Familiarity with Salesforce, Tableau, Zendesk is a plus
- Expected to work from assigned office a minimum of 2 days per week (focus on Tuesdays and Thursdays)
Benefits
- eligible for equity and benefits
- healthcare benefits (see https://join.collectivehealth.com/box)
- Box Benefits + Perks (see https://cloud.box.com/s/3u38zhdv4gac9h0j7lmumm7arbe14yqa)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementconsultingdata analysischange managementuser adoptionchurn mitigationaccount expansion
Soft skills
relationship-buildingcommunicationproactiveteam playergrowth mindsetproduct knowledgeplanningexecution
Certifications
Bachelor's degree
