Bounce

Compliance

• Obtain and maintain all required state, local, and municipal licenses and permits necessary for Bounce to conduct debt recovery operations across its operating footprint.
• Complete and submit new, renewal, amendment, and surrender filings across all jurisdictions, including via NMLS where applicable.
• Conduct licensing and regulatory research to assess jurisdiction requirements and monitor changes in applicable law.
• Maintain an organized licensing system, including certificate tracking, expiration monitoring, and regulatory correspondence.
• Coordinate with executive officers and relevant stakeholders on fingerprinting, background checks, and other requirements tied to license filings.
• Support compliance monitoring activities and assist in documenting and communicating results to management.
• Assist with annual report filings, surety bond management, and other administrative compliance tasks as assigned.
• Participate in state examinations and regulatory audits, as needed.

Licensing Compliance Specialist

Attorney

• Own end-to-end legal recovery strategy — from account placement and attorney onboarding through litigation management, judgment enforcement, and post-judgment collections — ensuring consistent, compliant, and high-performing outcomes across all partner portfolios.
• Manage and develop relationships with external law firm partners and litigation vendors, including performance monitoring, SLA accountability, fee negotiation, and ongoing quality review.
• Drive strategy development and continuous optimization of legal channel segmentation, placement decisioning, and recovery prioritization while leveraging data and analytics to maximize net recovery outcomes.
• Monitor and analyze legal recovery performance metrics including liquidation rates, cost-per-dollar-recovered, judgment conversion rates, and portfolio aging.
• Deliver regular reporting and actionable insights to senior leadership.
• Ensure strict compliance with applicable federal and state laws governing legal collections, including FDCPA, UDAAP, Fair Lending, and state-specific litigation and garnishment rules; proactively identify and remediate compliance risks.
• Partner cross-functionally with Compliance, Finance, Product, and Recovery Operations to support audit readiness, regulatory exams, and ongoing governance requirements for the legal recovery channel.
• Develop and maintain documentation, controls, policies, and playbooks for all legal recovery processes.
• Serve as the internal subject matter expert for legal recovery strategy and execution.
• Collaborate with the SVP of Recovery Operations and senior leadership on multi-year legal recovery roadmap development, benchmarking, and strategic planning.
• Support RFP responses and partner onboarding efforts that involve legal recovery channel capabilities.

Legal Recovery Manager

Operations

• Own the end-to-end DSC operational process
• Monitor and improve key DSC performance metrics
• Partner closely with creditor and DSC partners
• Manage staffing requirements for the DSC segment
• Develop, document, and continuously refine DSC-specific playbooks
• Build and maintain DSC performance dashboards
• Collaborate cross-functionally with Compliance, Legal, Product, and Account Management
• Identify automation and technology opportunities in the DSC workflow
• Serve as the internal subject matter expert on DSC operations

Licensing Compliance Specialist

Legal Recovery Manager

Debt Settlement Process Manager