Director, Client Delivery Management
Abacus Insights
CloudPMP
Onboarding Manager, Enterprise
Boulevard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $77,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Manage and develop a team of 5–7 Enterprise Onboarding Specialists through regular 1:1s, performance reviews, and coaching.
- Foster a culture of ownership, accountability, and adaptability; provide escalation guidance for complex, multi-stakeholder implementations.
- Ensure consistency in execution across the team while enabling tailored approaches for enterprise customer nuances.
- Partner with leadership to design, refine, and scale onboarding frameworks for enterprise customers that are structured, repeatable, and adaptable.
- Differentiate and codify onboarding workflows between SMB and enterprise customers; create playbooks and best practices.
- Evaluate customer complexity (number of locations, integrations, legacy migrations) and adjust onboarding strategies accordingly.
- Track and improve enterprise onboarding KPIs such as time-to-value (TTV), activation rate, launch timeline accuracy, and enterprise onboarding CSAT.
- Act as a leadership presence for enterprise customers, joining key calls and providing executive-level assurance during onboarding.
- Oversee team workload and prioritize projects to meet strict launch deadlines; partner directly on high-value accounts to deliver white-glove experiences.
- Serve as the voice of the enterprise customer across Sales, Product, Engineering, and Customer Success; provide structured feedback loops and champion automation and tooling opportunities.
Requirements
- 5+ years in enterprise onboarding, implementation, or customer success, with at least 2+ years leading a team.
- Experience with franchises, multi-location rollouts, or PE-backed organizations strongly preferred.
- Familiarity with SaaS platforms, CRM tools (Salesforce preferred), and Excel; ability to quickly master new systems.
- Demonstrated success in building and executing onboarding processes for large, multi-location, and complex enterprise customers.
- Strong ability to design scalable, repeatable workflows while maintaining a best-in-class experience.
- Skilled at defining, tracking, and improving enterprise onboarding KPIs (TTV, activation, adoption, CSAT).
- Experience navigating complex, multi-stakeholder implementations and resolving systemic challenges.
- Proven ability to communicate with clarity and influence at the executive level.
- Comfortable evolving onboarding models, driving change across teams, and improving efficiency without compromising customer experience.
- Adept at building trust with VP and C-suite stakeholders; executive presence and EQ.
- Bonus: Formal training or certifications in project management or change management (e.g., PMP, Prosci, Six Sigma).
Benefits
- 401(k) match plus dental, medical, vision, and life insurance.
- Flexible vacation day policy.
- Fully remote so you can choose where you want to work.
- Work from home stipend every month.
- Family planning resources and specialized support programs.
- Equity: get ahead on the ground floor and grow with Boulevard.
- Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise onboardingimplementationcustomer successonboarding processesworkflowsKPI trackingSaaS platformsCRM toolsExcelmulti-stakeholder implementations
Soft skills
leadershipcommunicationinfluenceadaptabilitytrust buildingexecutive presencecoachingaccountabilityproblem-solvingchange management
Certifications
PMPProsciSix Sigma
