Implementation Project Manager
Aiwyn
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead end-to-end client implementations, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
- Own project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
- Serve as the primary customer point of contact during implementation, building trusted relationships and ensuring clients feel supported every step of the way.
- Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
- Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value.
- Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence.
- Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics.
- Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact.
- Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.
Requirements
- 3+ years of project management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience).
- Strong organizational and communication skills; comfortable managing multiple projects at once.
- Demonstrated ability to lead customer-facing projects and deliver measurable outcomes.
- Experience working with cross-functional teams in dynamic environments.
- PMP, CSM, or similar certification is helpful but not required.
- Bachelor’s degree or equivalent work experience.