Boulder Care

Customer Support

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments
• Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner
• Answering incoming questions from Boulder patients around balances due, non covered charges etc
• Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients
• Act as first point of contact for incoming patient messages, as well as internal requests for support
• Maintain ongoing dated eligibility checks for accurate billing and clean claims
• Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance
• Serve as subject matter expert for internal insurance training
• Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR
• Identify and correct billing errors and resubmit claims to insurance carriers
• Research/rectify third party denials/edits, requests for information and other related correspondence
• Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Insurance Verification and Patient Support Specialist

Chief of Staff

• Translate the company vision into clear, actionable plans, supporting leaders in planning, communication, and implementation
• Lead organizational goal-setting and OKR processes, ensuring buy-in and alignment across departments
• Spot gaps, risks, and redundancies early—and drive solutions
• Using data dashboards and senior leadership operating rhythms, ensure disciplined execution against Boulder’s key performance metrics
• Act as a trusted proxy for the CEO and COO in critical internal and external meetings
• Ensure seamless communication across the executive team, board, and broader organization
• Help translate company performance into board and market-facing materials with compelling storytelling and data
• Handle sensitive updates (organizational changes, legal and financial reports, etc.) with discretion, using excellent judgment about how information is cascaded
• Support CEO and COO in preparing for external thought leadership opportunities including media interviews and speaking engagements
• Build alignment and influence across teams without relying on formal authority
• Support executive hiring, onboarding, and leadership development
• Implement systems that improve decision-making, accountability, and collaboration
• Ensure leadership time is focused on the highest-value activities
• Act as an extension to the Office of the CEO where leadership influence is most needed
• Lead, coach, and develop the Office of the CEO team members

Insurance Verification and Patient Support Specialist

Senior Director, Chief of Staff