Insurance Verification and Patient Support Specialist

Boulder Care

Insurance Verification and Patient Support Specialist at Boulder Care, verifying insurance eligibility and billing inquiries. Collaborating across departments to resolve patient billing issues promptly.

Posted 6/8/2026full-timeRemote • Arizona, Idaho, Nevada, Oregon, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

About the role

Key responsibilities & impact

Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments
Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner
Answering incoming questions from Boulder patients around balances due, non covered charges etc
Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients
Act as first point of contact for incoming patient messages, as well as internal requests for support
Maintain ongoing dated eligibility checks for accurate billing and clean claims
Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance
Serve as subject matter expert for internal insurance training
Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR
Identify and correct billing errors and resubmit claims to insurance carriers
Research/rectify third party denials/edits, requests for information and other related correspondence
Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Requirements

What you’ll need

Minimum 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable, with a strong focus on helping patients understand their coverage and financial responsibilities
CPT and ICD coding knowledge
Ability to communicate with patients clearly and compassionately to support a positive care experience
Team-oriented; Serves both the team and the patient at a consistently high level
Demonstrates problem-solving and analytical skills appropriate for the position
Demonstrates high ethical standards of behavior
Maintains composure under pressure
Regularly demonstrates Boulder’s core values

Benefits

Comp & perks

Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care
4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
Sick leave accrued at 1 hr for every 30 hrs paid
9 Paid Holidays per year
12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
401(k) retirement savings
Remote friendly with hardware provided to complete your work duties

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance verificationbillingaccounts receivableCPT codingICD codingdata accuracyclaims resubmissionbilling error correctionrevenue cycle managementfinancial assistance

Soft Skills

communicationproblem-solvinganalytical skillsteam-orientedcompassionate careethical standardscomposure under pressurecollaborationcustomer servicetraining