Boston Imaging - A Samsung Company

Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.
• This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2 nd line support to the distributors in all aspects of customer support
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter when in direct contact with radiation emitting devices

Field Service Engineer, Mobile CT

QA Engineer

• Serve as the Product Quality Engineering lead for assigned product families throughout the product lifecycle.
• Monitor and analyze quality performance metrics, manufacturing yield data, complaint trends, service data, and field reliability indicators.
• Establish and maintain product quality dashboards and KPI reporting.
• Drive continuous improvement initiatives to improve product quality, reliability, manufacturability, and customer satisfaction.
• Act as the primary quality representative for cross-functional product teams.
• Lead investigations of product failures, nonconformances, customer complaints, and field-returned devices.
• Perform data-driven root cause analyses using quality tools including: 5 Whys Pareto Analysis Fishbone Analysis Statistical Analysis Fault Tree Analysis Failure Mode and Effects Analysis (FMEA).
• Identify systemic quality issues and implement sustainable corrective actions.
• Present investigation findings and recommendations to management and cross-functional teams.
• Lead CAPA activities from initiation through effectiveness verification and closure.
• Ensure timely investigation, documentation, and resolution of quality issues.
• Drive preventive actions that reduce recurrence and improve product robustness.
• Support management review activities through quality trend analysis and risk reporting.
• Serve as the primary quality partner for manufacturing operations and sustaining engineering teams.
• Support manufacturing process improvements to reduce defects, improve yields, and enhance product reliability.
• Evaluate production processes, inspection methods, and test strategies.
• Support process validations, equipment qualifications, software validations, and verification activities.
• Develop, review and approve manufacturing quality documentation, procedures, and work instructions.
• Represent Quality Engineering in design reviews, Engineering Change Orders (ECOs), and product change activities.
• Review and approve quality-related deliverables associated with product modifications.
• Support new product introduction (NPI), design transfer, and commercialization activities.
• Ensure quality and regulatory requirements are incorporated into product and process changes.
• Collaborate with Engineering teams to evaluate product risk and quality impact of design changes.
• Lead complaint evaluations, field investigations, and post-market surveillance activities.
• Analyze service data, complaint trends, and field performance information to identify emerging quality issues.
• Participate in Medical Device Reporting (MDR) assessments and regulatory reporting activities as required.
• Lead failure analysis activities for returned products and components.
• Recommend and implement improvements based on field performance data.

Senior Product Quality Engineer

Clinical Specialist

• Provide clinical and technical expertise throughout the sales cycle and post-sale process.
• Partner with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences.
• Requires a minimum of 75% travel, which may include some weekends.
• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives, including new installations, remote training, and customer follow-up training.
• Persuasively demonstrate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Provide Clinical 24/7 helpline support as needed.
• Educate Customers to establish safe and efficient protocol.
• Evaluate and issue CEU credit with proper verification testing.
• Ensure customer training materials are updated and provide feedback for new training tools as needed.
• Complete all site surveys and training documentation in a timely manner and maintain the Shared Clinical Training Calendar.
• Responsible for booking travel and filing expense reports in a timely manner.
• Collect DICOM and Corrected Data from sites in compliance with hospital guidelines.

Clinical Applications Specialist, mCT

Technician

• Responsible for supporting and executing staging and logistics duties in the Service Depot.
• Verify material condition, assemble, install peripherals and software as required troubleshoot, and repair ultrasound systems, circuit boards (PCB) and probes (as needed) through use of own skills and knowledge.
• Track in/out of material, report on status, and ready material for shipment
• Support readiness of DEMO equipment that is routed through the Service Depot for update, maintenance and repair
• Have high level of product knowledge and/or the ability to quick learn our products

Service Deport Staging Technician, Ultrasound

Senior Buyer

• Responsible for carrying out assignments involving Master Production Schedule (MPS) and purchase of supplies and raw materials.
• Coordinates the efficient movement of materials with receiving, warehouse, production, and engineering.
• Evaluates vendor reliability and coordinates MRP strategic initiative.
• Procure supplies, materials, and equipment necessary for the operation of the organization.
• Monitor and assure delivery and inventory performance objectives are met or exceeded.
• Review requisitions, contact vendors, and examine quotes for accuracy.
• Expedite items/supplies as necessary to meet company demands.
• Interface with receiving, warehouse, production, engineering, shipping, and accounting to resolve any supply, quality, or logistic problems associated with purchase items.
• Utilize MRP system to minimize manual planning requirements and leverage current system capabilities.
• Resolve supplier problems associated with over shipments, shortages, discrepancies, or obsolete materials and scrap.
• Monitor approval status of purchase orders and regularly report part shortages to affected persons.
• Assist in the regular review of the supplier base for delivery performance, quality performance, and cost reduction performance.
• Attend and complete all required training and certification exams.
• Maintain adequate knowledge of products supported in order to better support end users.

Senior Buyer/Planner

Security Engineer

• Responsible for ensuring that Samsung Healthcare’s medical imaging devices are designed, developed and maintained to protect against cybersecurity threats throughout the product lifecycle.
• Responsible for cybersecurity risk management, secure product development, DoD Risk Management Framework (RMF) compliance, vulnerability management and support of FDA and other global cybersecurity regulatory requirements.
• Lead product cybersecurity incident response activities and coordinate technical escalations from customers, service teams and internal stakeholders.
• Maintain and support Department of Defense Risk Management Framework (RMF) compliance, including Authorization to Operate (ATO) packages, security documentation, continuous monitoring activities and Plan of Action & Milestones (POAM) management.
• Perform cybersecurity risk assessments, including asset identification, threat modeling, vulnerability analysis, and security control evaluation for medical devices.
• Collaborate with R&D teams to integrate cybersecurity throughout the secure software development lifecycle (SSDLC) and ensure traceability between cybersecurity requirements, risks, mitigations, verification activities and design documentation.
• Complete RFPs, RFQs, and security questionnaires during the sales process, and respond to customer cybersecurity inquiries.
• Support cybersecurity verification and validation activities, including penetration testing, vulnerability assessments, security testing and remediation verification.
• Coordinate vulnerability management activities including security advisories, CVE assessments, software bill of materials (SBOM) review, patch evaluation, remediation planning and security updates for all products.
• Engage customers, government agencies, and other stakeholders to ensure compliance with cybersecurity requirements and define best practices.
• Collaborate with sales and marketing to integrate cybersecurity as part of go-to-market strategy.
• Stay current on applicable security laws, regulations and industry standards.
• Maintain technical knowledge of Samsung Healthcare products and associated cybersecurity architecture.
• Work independently with minimal supervision, and collaboratively as part of a cross functional team.
• Effectively manage priorities while balancing technical, regulatory and business objectives.

Senior Product Cybersecurity Engineer

Electrical Engineer

• Provide engineering, manufacturing, and electrical support for our mobile Computed Tomography (mCT) machines ensuring optimal operation, performance, and adherence to policy.
• Manage changing priorities and respond quickly to challenges in a fast-paced, high-mix, dynamic manufacturing environment.
• Design, develop, and improve manufacturing processes, procedures, and production layouts for product assembly, equipment installation, and material handling.
• Work closely with R&D, Quality, Field Service, and other cross-functional teams to drive the integration of new technologies, process changes, and continuous improvements.
• Validate new components, systems, and process changes to ensure product performance, quality, and efficiency.
• Inspect performance of machinery, equipment, and tools to verify their efficiency.
• Investigates and initiates corrective action of problems and deficiencies to ensure product quality.
• Adapt machine or equipment design to factory and production conditions.
• Participate and drives MRB investigations with Quality including PCB troubleshooting requiring custom in-house tests.
• Ensure all manufacturing processes, equipment, and procedures comply with industry regulations and standards, with a focus on maintaining safety and product integrity.
• Mentor and coach junior engineers and team members, providing guidance in design, troubleshooting, and process optimization.
• Lead and drive key metrics such as rolled throughput yields, NMR aging status, ECOs, on-time performance, and many more.
• Support Quality during audits with external regulatory bodies
• Lead and drive investigations on critical components such as PCBs, cables, x-ray tubes that impact manufacturing

Senior Manufacturing Engineer, Electrical

Human Resources

• Provide comprehensive HR support by independently managing the full employee onboarding and offboarding processes, maintaining accurate HRIS records, and ensuring seamless HR operations.
• Coordinate employee engagement initiatives, support performance review and annual benefits open enrollment processes, manage the internal HR ticketing system, and prepare weekly productivity reports for HR leadership.
• Collaborate with cross-functional teams to deliver exceptional employee service while dealing with highly confidential information, compliance, and operational efficiency.
• Champion day to day HR support for a busy 300+ person organization.
• Manage the full onboarding process independently.
• Coordinate offboarding including collecting of company property, ensuring neighboring departments are notified, and company resources are properly managed.
• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Support performance review processes in partnership with Senior HR Business Partners.
• Support open enrollment process in partnership with Benefits Manager.
• Support bi-weekly payroll processing with following with managers in partnership with Benefits Manager.
• Manages internal HR ticketing system and generates weekly productivity reports for HR Director.
• Identify opportunities to improve HR processes and recommend operational efficiencies.
• Work with HR team to refine and develop current processes.

Human Resources Coordinator

Account Executive

• Responsible for identifying, developing, and nurturing new and established relationships with strategically important large Reproductive Endocrinology & Infertility customers.
• Also responsible for supporting, creating, and fostering specific partnerships that complement the core Women’s Health business.
• The REI National Account Executive represents the entire range of Samsung HME America products and services nationally and ensuring assigned customers’ needs and expectations are met by the company.
• This position is responsible for supporting the National REI Ultrasound Leader in the execution of Women’s Health Strategic Account strategy to align with and support the existing Women’s Health strategy currently in place.
• Meet assigned targets for profitable sales volume & strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that establishes mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Sell to hospitals and clinics in the REI space.
• Manage potential conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Lead solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company, partner, and third-party personnel.
• Ensure REI compliance with partner agreements and drive adoption of company programs among assigned partners.
• Seamlessly coordinate involvement of company personnel, direct and indirect sales, Corporate Accounts Team, and cross-functional resources, including Clinical, Marketing, Product Development, Operations, Finance, Service, and management resources to satisfy company, dealer, and customer needs.
• Collaborate with National REI Ultrasound Leader, management, marketing, and third-party resources to create programs that drive REI & WH sales nationally.
• Maintain in-depth knowledge of industry, market, societies, buying groups, competitors, and customers in the REI market.
• Work closely with Women’s Health, Strategic Account Management, Product, Marketing, Clinical, Strategic, & Service managers to create a cohesive go-to-market strategy.

National Account Executive

General

• Assemble components, subassemblies, and finished electromechanical products using documented procedures and specifications
• Assemble components, sub-assemblies, and finished products of moderate complexity as prescribed by drawings and/or procedures
• Utilize Standard Operating Procedures to perform daily tasks
• Perform dimensional measurements to verify conformance to specified tolerances
• Conduct tests of electromechanical products as prescribed by drawings and/or procedures
• Thoroughly document work performed (i.e. but not limited to parts used, test results) on data sheets, manufacturing records, and other components of the device history record (DHR)
• Ensure proper care of components, tools, and test equipment, and ensure calibration
• Know and follow all laws and policies that apply to one's job, and maintain the highest levels of professionalism, ethics and compliance at all times in accordance with the Code of Conduct
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable
• Ability to operate various hand tools including: soldering and wire crimping tools, micrometers
• Effectively communicate and partner with teammates and colleagues
• Maintain a clean, safe, and orderly work area
• Performs other duties assigned as needed

Electromechanical Assembler – Manufacturing

• Responsible for providing clinical and technical expertise during the sales process for Ultrasound.
• Work closely with assigned Sales Representatives, Dealers, and Channel Sales Manager to support the growth and needs of the business.
• Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Monitor customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Responsible for booking travel and filing expense reports in a timely manner.
• Responsible for completing customer demo and installation documentation in Salesforce.

Clinical Applications Specialist, Ultrasound Radiology

• Customer Service, Sales & Marketing Support
• Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Monitor customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist with basic on-site troubleshooting to resolve service-related issues.
• Perform other duties as assigned.
• Responsible for booking travel and filing expense reports in a timely manner.
• Responsible for completing customer demo and installation documentation in Salesforce.
• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.

Clinical Applications Specialist, Ultrasound

• Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Monitor customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist with basic on-site troubleshooting to resolve service-related issues.

• Responsible for providing clinical and technical expertise during the sales process for Ultrasound.
• Work closely with assigned Sales Representatives, Dealers, and Channel Sales Manager to support the growth and needs of the business.
• Customer Service, Sales & Marketing Support Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Monitor customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Perform other duties as assigned.
• Responsible for booking travel and filing expense reports in a timely manner.
• Responsible for completing customer demo and installation documentation in Salesforce.
• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.

Marketing

• Own end-to-end marketing for the Mobile CT business unit globally, developing and executing strategic marketing plans that drive revenue growth, market share, and brand awareness across all target markets and regions.
• Understand and continually research the global market landscape, competition, customer needs, and opportunities across USA, European, and international markets; assess new geographies and segments for growth potential.
• Lead creation of standard marketing assets for new product introductions (NPIs), including launch kits, product collateral, sales tools, clinical evidence summaries, and promotional materials; drive go-to-market planning including positioning, pricing strategy, naming, and launch sequencing across regions.
• Define and continually refine product positioning and messaging based on market dynamics, competitive intelligence, and customer insights, ensuring consistent and accurate messaging across all markets and channels.
• Develop and manage a robust content strategy and content calendar, producing deliverables across formats (white papers, case studies, videos, infographics, webinars, social media, email) aligned to buyer journey stages and target personas.
• Monitor and analyze the competitive landscape globally, identifying strengths and weaknesses to inform marketing strategy and develop competitive battlecards and positioning responses.
• Drive localization of marketing content and campaigns for regional markets in the USA, Europe, and other geographies, adapting messaging, materials, and tactics to local market needs, regulations, and cultural context.
• Build and maintain channel partner marketing packets, including co-branded materials, partner sales tools, enablement guides, and joint marketing campaign frameworks to support indirect sales channels.
• Develop comprehensive sales enablement tools including objection-handling guides, ROI calculators, presentation decks, and training content for direct and indirect sales teams globally; support digital campaigns, social media strategy, and internal and external promotional initiatives.
• Manage website content strategy and execution for the CT portfolio, including product pages, landing pages, SEO optimization, and digital campaign landing pages in partnership with the web team.
• Source, brief, and manage external agencies and creative vendors; identify key global tradeshows and events, lead the strategy and vision for each event, and coordinate with the Tradeshow team on planning and execution.
• Collaborate across imaging modalities to contribute to and execute shared 'ology' marketing initiatives, leveraging cross-portfolio synergies to strengthen brand positioning and expand market reach.
• Plan, develop, and execute integrated marketing campaigns across digital and traditional channels to generate demand, support pipeline, and increase market penetration globally.
• Manage and track the global marketing budget, ensuring efficient and accountable allocation of spend across programs, channels, and regions.
• Work collaboratively across all business functions including Product Management, Regulatory, Corporate Accounts, Sales, and Executive Leadership.

Field Service Engineer, Mobile CT

Senior Product Quality Engineer

Clinical Applications Specialist, mCT

Service Deport Staging Technician, Ultrasound

Senior Buyer/Planner

Senior Product Cybersecurity Engineer

Senior Manufacturing Engineer, Electrical

Human Resources Coordinator

National Account Executive

Electromechanical Assembler – Manufacturing

Clinical Applications Specialist, Ultrasound Radiology

Clinical Applications Specialist, Ultrasound

Clinical Applications Specialist, Ultrasound

Clinical Applications Specialist, Ultrasound Radiology

Senior Global Marketing Manager, Computed Tomography