Boston Imaging - A Samsung Company

Account Executive

• Promote the sale of high-end ultrasound imaging equipment, accessories, and service to Women’s Health imaging centers, Hospitals, OB/Gyn offices and Maternal Fetal Medicine centers
• Prepare and present detailed technical proposals including on-site product demonstrations (sometimes in the presence of patients and patient family members) and implement a customer needs plan to assure potential sale is feasible within cost, time and environment constraints
• Drive sales in a hospital, physician office, or imaging center and achieve quarterly and annual sales goals for assigned and acquired products as required
• Call on physicians, imaging center directors, materials management, hospital administrators, and clinical directors to create awareness of the company's products

Account Executive, Ultrasound Women's Health

Field Engineer

• Supports Service network and builds a world class Customer Satisfaction Department.
• Requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies
• Consults and collaborates with stakeholders to prepare for installation and deployment of digital radiography imaging technologies.
• Performs or coordinates assembly and installation of Samsung NeuroLogica imaging technologies.
• Prepares periodic maintenance instructions for digital radiography imaging technologies.
• Performs required safety inspection and performance assurance on imaging technologies.
• Completes documentation for centralized maintenance management system.
• Analyzes and corrects malfunctions and collaborates with clinical and engineering personnel to address operator issues.
• Performs investigative evaluation of imaging technologies involved in incidents/accidents.
• Assists with staff in-service education and trains new employees on departmental procedures and medical system support.

Field Service Engineer, DR/US – New England

Sales Operations Manager

• Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.
• Ensure Customer Satisfaction
• Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• "Save, Secure, and Convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
• Cultivate long-term relationships at all levels of customer organizations and within the Company
• Handle customer complaints efficiently to maintain high satisfaction levels
• Analyze sales data to identify trends, patterns, and opportunities for improvement
• Prepare and present sales reports and dashboards to senior management
• Support the development and implementation of sales strategies and initiatives
• Collaborate with sales teams to ensure alignment with business goals
• Provide detailed reports to sales, marketing, and senior leadership
• Manage the CRM platform to ensure it supports all aspects of the company’s operations
• Train and guide staff on effective use of the CRM system
• Create leads, accounts, opportunities, and accounts in CRM
• Update all pipelines in CRM
• Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
• Monitor, assess, and maintain data quality using data quality tools
• Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
• Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
• Build and maintain sales operations program models to increase productive workflow
• Liaise with relevant teams to resolve discrepancies in data
• Complete vendor registration for new accounts
• Review, validate, and confirm purchase orders
• Process sales orders and submit order confirmation to customer
• Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
• Develop and maintain strong relationships with customers
• Address and resolve any escalated issues or concerns from high-level customers

Sales Operations Analyst II

Operations

• Responsible for overall leadership and performance of Service Operations, including but not limited to mCT, Digital Radiography (DR) and Ultrasound Service Operations.
• Partner with Field Service, Technical Support, Supply Chain, and Sales teams
• Support escalations and strategic customer initiatives
• Develop and maintain service processes in ARENA or equivalent systems
• Lead cross-functional process improvement initiatives
• Ensure compliance with FDA and internal quality requirements
• Support audit readiness and corrective action (CAPA) initiatives
• Research, review, and analyze the effectiveness and efficiency of existing processes and tools and develop strategies for enhancing or further leveraging these processes and tools
• Play a critical role in enabling predictable service revenue, improving operational efficiency, and enhancing customer experience through effective contract lifecycle management
• Oversee the full lifecycle of service contracts
• Ensure compliance with internal policies and service offerings
• Drive contract revenue growth and improve contract capture and renewal rates
• Develop and standardize depot and staging operating procedures
• Support Service Analytic/Call Center Manager

Service Operations Manager

Supply Chain

• Oversee warehouse operations, shipping and receiving activities, and indirect materials purchasing to ensure material availability, inventory accuracy, and efficient execution of logistics processes in support of site production and business needs.
• Controls the flow of raw and finished goods, services, and information from point of origin through receipt at the manufacturing site and through to customer placement to meet customer and manufacturing requirements.
• Oversees warehouse operations, shipping, receiving, and indirect procurement activities.
• Ensures execution and continuous improvement of logistics processes, including replenishment systems, data interchange systems, demand management, electronic data systems administration, and related functions.
• Ensures customer service and time objectives are achieved within existing financial constraints to support marketing and financial objectives.
• Build relationships with manufacturing, suppliers, and customers through resolution of delivery issues.
• Supports continuous improvement initiatives in warehouse and logistics operations.
• Partners with site leadership and cross-functional teams to optimize logistics performance and service levels.
• Leads and mentor hourly warehouse and logistics team members.
• Maintains compliance with company standards, safety expectations, and operational procedures.

Logistics & Inventory Manager

Artificial Intelligence

• Lead the end-to-end regulatory lifecycle for AI-enabled medical devices, including data collection, model performance evaluation, safety and effectiveness monitoring, and post-market surveillance.
• Define and implement regulatory strategies for AI/ML-driven imaging software, SaMD, and legacy imaging products, across all stages from concept to post-market.
• Partner with Product, Marketing, Engineering, Clinical to prepare and secure timely product approvals, clearance and registrations
• Oversee planning, preparation, and submission of regulatory dossiers, including FDA 510(k), EU MDR Technical Documentation, Health Canada, ANVISA, NMPA, CDSCO, TGA, and other international filings.
• Maintain dashboards for global regulatory approvals, license and registration renewals, labeling and promotional material compliance, and support management review and strategic planning.
• Provide assistance and expertise during regulatory inspections
• Build and maintain scalable frameworks for managing large imaging- and data-sets (training, tuning, test sets), regulatory documentation, and submission workflows.
• Mentor, coach, and manage junior regulatory and AI-staff; build regulatory-AI competence within the organization.
• Communicate clearly (written and oral) with other company personnel, vendors, regulatory agencies, auditors, and the customer as required
• Work independently with minimal supervision and as part of team
• Maintain current knowledge of Samsung HME America products

Account Executive, Ultrasound Women's Health

Field Service Engineer, DR/US – New England

Sales Operations Analyst II

Service Operations Manager

Logistics & Inventory Manager

AI Regulatory Manager