Bosta

Onboarding Specialist

• Train our clients on how to use our system to create, track & monitor their orders.
• Deliver client-focused solutions based on client needs.
• Effectively build positive long-term relationships with our clients.
• Accurately updates the pipe drive following each client interaction.
• Ensuring clients are charged the correct price for the service provided.
• Make sure that the new accounts are stable and active during the incubation period.

Data Engineer

• Design our data platform, set engineering standards, and drive operational insights.
• Lead the development of our data team and processes as the company expands.
• Architect and implement robust data integration pipelines.
• Optimize data transformation workflows to improve performance, scalability, and maintainability.
• Ensure reliability, security, and availability of the data infrastructure.

Senior Data Engineer

Operations

• Leads Bosta’s national growth by planning, launching, and standardizing all new operational facilities across the network.
• Develops the frameworks, playbooks, and SOPs that guide how hubs are opened, relocated, or upgraded, ensuring every site meets Bosta’s operational, financial, and quality standards.
• Manages a specialized team and works closely with Operations, Planning, Commercial, Real Estate, Finance, and People to ensure seamless execution.
• Responsible for building scalable, efficient, and compliant facilities that enhance service quality, reduce costs, and support Bosta’s long-term growth plans.
• Leads end-to-end expansion projects for new hubs, from planning to launch.
• Conduct site visits, feasibility studies, and cost assessments.
• Identify opportunities to improve processes, productivity, and cost efficiency during expansion phases.
• Implement best practices in last-mile delivery, sorting, and warehousing operations.
• Coordinate with Admin, Procurement and Operations to prepare facilities, equipment, and staffing.
• Build timelines and ensure all tasks are completed before go-live.
• Report progress, risks, and challenges to senior leadership.
• Continuously improve expansion processes to enable faster and more efficient launches.

Senior Operations Expansion Manager

Account Executive

• Handle high-potential merchants and key accounts to achieve personal sales targets 35–40% higher than a regular Sales Lead.
• Focus on big names and Red accounts with higher volume or strategic potential.
• Support the Sales Team Leader in analyzing team performance, pipeline quality, and CRM hygiene.
• Share sales insights, best practices, and success stories with other Sales Leads to improve overall team efficiency.
• Act as coverage for the Sales Team Leader during annual leave or short-term absence.
• Collaborate cross-functionally with marketing, onboarding, and operations to ensure quick and smooth merchant activation.
• Maintain accurate pipeline forecasting and update CRM with all relevant data.
• Contribute to sales process improvements and feedback loops with the Senior Sales Manager.

Senior Sales Executive

Support Engineer

• To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience.
• To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
• To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience & finding Resolution or workarounds for repeated issues
• To Provide updated troubleshooting and self-help materials to the customers and internal departments
• To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp & phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
• To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
• To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes.

Senior Software Support Engineer

Customer Support

• Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice.
• Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization).
• Conduct regular coaching sessions, performance reviews, and quality assessments with agents.
• Ensure all customer interactions meet Bosta’s tone of voice, service standards, and SLA.
• Promote a positive, motivating, and customer-centric team culture.
• Handle and document customer escalations and feedback.
• Share weekly summary reports with the Customer Care Manager.
• Support in implementing new tools, systems, or process improvements.

Customer Care Supervisor

• Generate new business opportunities through research, cold outreach, and networking.
• Conduct meetings and product demos with prospective merchants to present Bosta’s solutions effectively.
• Manage the full sales cycle — from lead generation to deal closure — to achieve monthly and quarterly targets.
• Maintain accurate records of sales activities, opportunities, and pipeline updates in the CRM.
• Gather market insights on customer needs, trends, and competitor offerings to enhance team strategy.
• Collaborate with Marketing, Onboarding, and Operations teams to ensure seamless merchant activation.
• Proactively contribute feedback and ideas to improve sales processes and performance.

Sales Executive

Human Resources

• Identify opportunities to improve HR processes, HR digital transformation initiatives, and self-service tools through automation and system enhancements.
• Manage the implementation of new HR modules and software updates, and integrations between HRIS, payroll, time attendance, and fleet management systems.
• Develop and automate HR reports and dashboards for leadership (e.g., headcount, turnover, hiring trends, performance metrics).
• Partner with HR, Finance, and Tech teams to streamline data workflows and enhance system capabilities.
• Provide end-user training and support for HR staff and managers on system functionality.
• Generate HR analytics and reports (headcount, turnover, absenteeism, etc.) for management decision-making.
• Support HR and IT teams during system upgrades, implementations, or integrations with other platforms (e.g., payroll, time attendance).
• Collaborate with payroll and finance teams to ensure accurate and timely data flow.
• Troubleshoot system issues and coordinate with vendors or IT to resolve them.

HRIS Analyst

Procurement

• Execute purchase requests in accordance with approved procurement procedures and company policies.
• Source and evaluate suppliers to ensure quality, cost, and timely delivery of goods and services.
• Issue purchase orders and follow up on order confirmations, delivery schedules, and payment terms.
• Coordinate with internal departments to ensure clear specifications and requirements.
• Maintain accurate and up-to-date records of all procurement activities and supplier data.
• Communicate effectively with suppliers to resolve delivery issues or discrepancies.
• Support the Procurement Manager in tendering processes and supplier performance evaluations.
• Ensure compliance with company procurement policies and internal controls.
• Prepare regular reports on procurement status, cost savings, and supplier performance.
• Identify opportunities for cost reduction and process improvement within the execution stage.

Senior Purchasing Specialist

Analyst

• Analyze operational and financial data to identify trends, inefficiencies, and opportunities for improvement.
• Develop dashboards and models to track key performance metrics.
• Support in designing and executing strategic projects to enhance scalability, cost efficiency, and service quality.
• Conduct market research and competitive analysis to support decision-making.
• Work closely with teams across Operations, Product, and Commercial to ensure strategic alignment.
• Assist in preparing reports and presentations for senior leadership.

Strategy Analyst

Engineer

• Install CCTV cameras and related hardware as per provided layout and instructions
• Assist in planning and setting up camera layouts inside Bosta hubs to ensure full coverage
• Configure basic settings for NVRs/DVRs and IP cameras
• Perform regular checks to make sure all systems are working properly
• Troubleshoot simple issues like video feed problems or connection errors
• Work with vendors or senior technicians for advanced issues or replacements
• Follow up on maintenance tasks and keep clear records of issues and solutions
• Help with cabling, mounting equipment, and supporting on-site installations
• Maintain documentation of installed cameras and configurations

CCTV Engineer, Maintenance and Installation

• Lead generation through market research
• Arrange sales meetings with prospective corporate clients
• Identify service improvements or new services by remaining current on industry trends, market activities, and competitors
• Prepare reports by collecting, analyzing, and summarizing information
• Recommend new opportunities; recommend profit and service improvements
• Work alongside the business in the areas of strategy, sales operations, and financial goals of the department
• Identify all sales channels, and implement and execute effectively on sales strategies to win this segment

Accounts Payable

• Review and verify supplier invoices against POs and delivery notes (3-way matching).
• Record and post journal entries for suppliers.
• Review ETA portal on a daily basis.
• Ensure compliance with internal controls, company policies, and accounting standards.
• Review supplier and contractor invoices to ensure accurate tax treatment (VAT, WHT).
• Prepare monthly accruals and prepaid entries.

Accounts Payable Accountant

Product Manager

• Define product strategy, roadmap, and backlog for your own area and drive meaningful impact for the merchant, courier, and customer by delivering on them successfully and quickly across the user journeys.
• Identify, conceptualize, and develop new features and products to deliver clear business impact. Do it in a customer-oriented way, with quality in mind, and prioritize what’s best for the company based on specific goals and impact.
• Break complexity into momentum: ship value every sprint. Lead agile rituals with conviction: OKRs, roadmap, refinements, planning, retros, stakeholder demos, sprint reviews, and release notes with impact.
• Develop, lead, and implement initiatives such as company-wide go-to-market plans. Ensure timely delivery of projects in collaboration with other departments and functions.
• Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are customer-centric, competitive, business viable, and marketable.
• Collaborate with engineers, designers, data analysts, and other colleagues, sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.
• Perform A/B, multi-variant testing working with product analysts and data scientists to validate and iterate product increments that demonstrate customer and business value.
• Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, and test assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g., design, ops, customer service, etc.)
• Drive continuous product discovery and leverage discovery techniques to validate hypotheses with minimal time, cost, and de-risk the highest-risk assumptions.
• Own SEO, AEO, and ASO Strategy: Identify and prioritize growth opportunities through Search Engine Optimization (SEO), Agent Engine Optimization (AEO), and App Store Optimization (ASO), Digital Marketing, or other growth hacks, ensuring our products are discoverable across all channels.
• Drive and accelerate merchant acquisition and activation/re-activation: Optimize merchant landing pages, lead funnels, onboarding journeys, and activation triggers through experiments, data insights, and automation.
• Leverage and build marketing technology by collaborating with Data, Customer Service, Operations, and Marketing teams to optimize performance using marketing automation tools and platform infrastructure.

Senior Product Manager – Growth

iOS Engineer

• Design, develop, and maintain Bosta’s iOS applications
• Help shape our leading-edge stack and processes
• Add value with every iteration to help us move quickly
• Take initiative by suggesting new technologies, ideas, and approaches
• Bring creative engineering solutions to a dynamic system
• Collaborate with colleagues in a fluid, cross-functional team environment
• Identify and correct bottlenecks and fix bugs

Onboarding Specialist

Senior Data Engineer

Senior Operations Expansion Manager

Senior Sales Executive

Senior Software Support Engineer

Customer Care Supervisor

Sales Executive

HRIS Analyst

Senior Purchasing Specialist

Strategy Analyst

CCTV Engineer, Maintenance and Installation

Sales Executive

Accounts Payable Accountant

Senior Product Manager – Growth

Junior iOS Developer