Bosselman Enterprises

Manager

• Learn how to handle all problems dealing with customers, personnel, or mechanical
• Learn company standards required for overall appearance of the store and employees
• Learn procedures to proper ordering, stocking and pricing of all items
• Learn all company training procedures
• Learn how to complete schedules within budgeted hours allotted
• Learn how to complete reviews
• Learn all company policies and procedures
• Learn how to hire, discipline, and terminate personnel with the involvement of the District Supervisor and/or Corporate Human Resource Department
• Learn the understanding of monthly budgets and P & L statements
• Learn how to complete all paperwork
• Learn how to report all maintenance, customer, and personnel problems
• Learn operations and maintenance of all equipment in the store
• Have the ability to attend management and training meetings, as required
• Learn the opening and closing of a shift, including the paperwork
• Learn how to control cash and make bank deposits
• Learn how to keep necessary records - merchandise, personnel, and fuel
• Learn all aspects of food operations and handling/storage of product to comply with all food handling guidelines to meet or exceed state/federal regulations
• Project a positive attitude
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled

Manager in Training – Pump & Pantry

Customer Support

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Pump & Pantry

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in maintaining required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.

Assistant Manager – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance

Sales Associate – Customer Service

• Greets customers promptly and provides friendly competent customer service
• Coordinates the service center’s scheduling and workflow
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs
• Answers customer questions about service outcomes and consults with the Technicians as needed
• Understands marketing and sales strategies to finalize all transactions
• Consults with Technicians about needed repairs and communicates those needs with the customer
• Comprehends the industry needs by increasing knowledge of products and services
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa
• Responsible for keeping all customer facing items cleaned, stocked, and up to date
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products
• Maintains a complete understanding of the Boss Shop Warranty process
• Assigns work to all technicians within the guidelines of the company
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers
• Reports for work in a timely manner when scheduled

Customer Service – Service Advisor

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

• Communicates with customers about their vehicle repair needs.
• Greets customers and helps determine repairs and relevant costs.
• Maintains up-to-date knowledge about Boss Shops range of services.
• Contacts customers to update them about their vehicle’s repair status.
• Coordinates the service center’s scheduling and workflow.
• Creates estimates and work orders, finalizes payments, and follows cash handling policies.
• Answers customer questions about service outcomes and consults with Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Comprehends industry needs by increasing knowledge of products and services.
• Responsible for keeping all customer-facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Bosselman Enterprises

Manager in Training – Pump & Pantry

Sales Associate – Pump & Pantry

Assistant Manager – Pump & Pantry

Manager in Training – Pump & Pantry

Sales Associate – Customer Service

Customer Service – Service Advisor

Customer Service – Service Advisor

Customer Service – Service Advisor

Customer Service – Service Advisor

Customer Service/Service Advisor

Customer Service – Service Advisor

Customer Service/Service Advisor

Customer Service – Service Advisor

Customer Service – Service Advisor

Customer Service – Service Advisor