Bosselman Enterprises

Customer Service – Service Advisor

Bosselman Enterprises

full-time

Posted on:

Location Type: Office

Location: Corbin • Kentucky • United States

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Salary

💰 $16 - $25 per hour

About the role

  • Greets customers promptly and provides friendly competent customer service.
  • Coordinates the service center’s scheduling and workflow.
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
  • Answers customer questions about service outcomes and consults with the Technicians as needed.
  • Understands marketing and sales strategies to finalize all transactions.
  • Consults with Technicians about needed repairs and communicates those needs with the customer.
  • Comprehends the industry needs by increasing knowledge of products and services.
  • Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date.
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
  • Maintains a complete understanding of the Boss Shop Warranty process.
  • Assigns work to all technicians within the guidelines of the company.
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
  • Reports for work in a timely manner when scheduled.
  • Assists with other duties as assigned.

Requirements

  • Retail or guest service experience preferred.
  • Valid Driver’s license and insurable to drive.
  • Able to maintain working knowledge of parts inventory.
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
  • Able to work on the computer system efficiently.
  • Ability to read, write and perform math skills.
  • Must possess a positive, enthusiastic attitude.
  • Must be flexible with the ability to adapt to change when required.
  • Demonstrates excellent communication skills.
  • Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English.
Benefits
  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceschedulingworkflow coordinationestimates creationwork orderscash handlingparts inventory managementService Advisor trainingmath skillscomputer system proficiency
Soft Skills
communication skillspositive attitudeflexibilityadaptabilityenthusiasmcustomer needs understandingteam collaborationproblem-solvingtime managementattention to detail
Certifications
valid driver's licenseService Advisor New Team Member Training