Bosselman Enterprises

Customer Service – Service Advisor

Bosselman Enterprises

full-time

Posted on:

Location Type: Office

Location: Elkton • Maryland • United States

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Salary

💰 $16 - $25 per hour

About the role

  • Greets customers promptly and provides friendly competent customer service
  • Coordinates the service center’s scheduling and workflow
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs
  • Answers customer questions about service outcomes and consults with the Technicians as needed
  • Understands marketing and sales strategies to finalize all transactions
  • Consults with Technicians about needed repairs and communicates those needs with the customer
  • Comprehends the industry needs by increasing knowledge of products and services
  • Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products
  • Maintains a complete understanding of the Boss Shop Warranty process
  • Assigns work to all technicians within the guidelines of the company
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers
  • Reports for work in a timely manner when scheduled

Requirements

  • Retail or guest service experience preferred
  • Valid Driver’s license and insurable to drive
  • Able to maintain working knowledge of parts inventory
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
  • Able to work on the computer system efficiently
  • Ability to read, write and perform math skills
  • Must possess a positive, enthusiastic attitude
  • Must be flexible with the ability to adapt to change when required
  • Must have reliable transportation and phone
  • Able and willing to deliver friendly, courteous, and prompt customer service
  • Able and willing to work cooperatively with other team members
Benefits
  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceschedulingworkflow coordinationestimates creationwork orderscash handlingparts inventory managementmath skillscomputer system proficiencyBoss Shop Warranty process
Soft Skills
communicationflexibilitypositive attitudeteamworkadaptabilitycustomer needs understandingconsultationfriendly demeanorenthusiasmtimeliness
Certifications
valid driver's licenseService Advisor New Team Member Training