Bosselman Enterprises

Customer Support

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates. Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.
• Assisting in other duties, as assigned.

Sales Associate, Customer Service - Pump & Pantry

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Customer Service Advisor

Manager

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintain required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

2nd Assistant Manager – Pump & Pantry

Systems Engineer

• Implement and support Point of Sales (POS) systems across the company.
• Ensure system stability and efficient operation by enhancing, maintaining, and supporting point of sale, payment, inventory, and loyalty system components.
• Be the Level II expert on POS systems.
• Support the development and implementation of new point of sale and payment system projects and installations.
• Recommend, schedule, and perform PC hardware and peripheral equipment improvements, upgrades, and repairs.
• Deploy new applications and enhancements, including planning, configuration, testing, and support.
• Document project plans, business requirements, functional diagrams, test scripts, and troubleshooting guides.
• Conduct research, evaluate, and recommend hardware and software products for purchase.
• Work closely with the Service Desk and communicate directly with business unit leaders.

Point of Sale Systems Analyst

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance

Sales Associate – Customer Service

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

General Manager

• Ability to provide supervisory skills in the absence of the General Manager
• Assist General Manager in achieving all budgeted goals
• Ensure invoices are reconciled and filed correctly and timely
• Review work orders to ensure accuracy of services, products, and prices
• Resolve all problems that can't be handled at a lower level (customer, personnel, mechanical)
• Provide coaching to employees so they are aware of areas for development
• Ensure all employees are trained properly and follow all procedures
• Maintain minimum overtime to keep labor within budget goals
• Ensure overall cleanliness and organization of the shop
• Maintain adequate stock levels and communicate issues to General Manager
• Ensure all shop personnel act professional and dress in accordance with the dress code
• Ensure service equipment is in good working condition and well maintained
• Count tires before every shift on a daily basis, and keep a tight control on tire inventory
• Complete monthly inventory counts as required and submit to Regional Manager/Corporate Office by the first of the month
• Perform inventory spot checks weekly
• Evaluate, document, and resolve any warranty problems; Communicate event to Regional Manager/Corporate Office
• Maintain a profitable business unit
• Update all national accounts weekly
• Enforce and practice all company safety procedures and policies to ensure a safe environment for employees and customers
• Conduct daily safety meetings
• Ensure all procedure manuals are available for employees
• Ensure all employees are fully trained to perform all aspects of their job
• Follow all OSHA & Safety procedures set by the company policy and procedure manual
• Must be able to work alongside employees in both the shop and sales floor
• Stay current on LMS training
• Provide friendly, quick, and competent customer service
• Report for work in a timely manner when scheduled

Assistant Manager

• Responsible for overseeing the total operation of the assigned Pump & Pantry location
• Hires, disciplines, and terminates personnel with the involvement of the District Manager and Corporate Human Resource Department
• Maintains a labor level consistent with the hours budgeted and post two weeks schedule no later than one week in advance
• Oversees all expenses and profits for assigned facility and maintain budget goals by understanding monthly budgets and P & L statements
• Ensures all paperwork is complete, accurate, and turned in on time
• Be proficient in opening and closing a shift, including completing all paperwork
• Makes certain customer needs are met and implement the company’s policy on customer service
• Supervises cash control and bank deposits
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Projects a positive attitude
• Handles all problems dealing with customers, personnel, or mechanical
• Ensures the cleanliness, organization, and overall appearances of assigned store meets company standards and are in proper working order, inside and out
• Ensures all items are properly ordered; stocked to inventory levels; and priced correctly
• Implements and follows-up company training procedures
• Makes sure all personnel are supervised and trained thoroughly
• Responsible for the training of all associates in food handling and company procedures including proper hold time and code dating
• Ensures that all food products are stored properly and code dated with expiration dates
• Also ensure that all products whether cooked or stored are held at proper temperatures
• Makes sure all shifts are covered
• Ensures all personnel performance and wage reviews are completed in a timely manner
• Personally reflects and makes certain all personnel are in proper working uniform, neat and clean, at all times
• Implements and enforces all company policies and procedures
• Reports all maintenance, customer, and personnel problems to upper management regularly
• Keeps necessary records – merchandise, personnel, and fuel
• Keeps a safe and healthy workplace
• Holds personnel meetings regularly
• Attends management and training meetings, as required
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled
• Be proficient opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit

General Manager – Pump & Pantry

Customer Service – Service Advisor

Customer Service, Service Advisor

• Overseeing the total operation of the assigned Pump & Pantry locations in the absence of the Manager.
• Assist in hiring, disciplining, and terminating personnel with the involvement of the Manager and Corporate Human Resource Department.
• Ensure all paperwork is complete, accurate, and turned in on time.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Supervise cash control and bank deposits.
• Assist in making sure employees are following the proper procedures for all aspects of food operations and handling/storage of product.
• Project a positive attitude.
• Assist in handling all problems dealing with customers, personnel, or mechanical.
• Ensure the cleanliness, organization, and overall appearances of assigned stores meets company standards.
• Ensure all items are properly ordered; stocked to inventory levels; and priced correctly.
• Assist in implementing and following-up of company training procedures.
• Assist in making sure all personnel are supervised and trained thoroughly.
• Ensure that all food products are stored properly and code dated with expiration dates.
• Assist in making sure all shifts are covered.
• Report all maintenance, customer, and personnel problems to upper management regularly.

1st Assistant Manager – Pump & Pantry

• Overseeing the total operation of the assigned Pump & Pantry locations in the absence of the Manager
• Assist in hiring, disciplining, and terminating personnel with the involvement of the Manager and Corporate Human Resource Department
• Ensure all paperwork is complete, accurate, and turned in on time
• Be proficient in opening and closing a shift, including completing all paperwork
• Make certain customer needs are met and implement the company’s policy on customer service
• Supervise cash control and bank deposits
• Assist in making sure employees are following the proper procedures for all aspects of food operations and handling/storage of product, which complies with all food handling guidelines to meet or exceed state/federal regulations
• Project a positive attitude
• Assist in handling all problems dealing with customers, personnel, or mechanical
• Ensure the cleanliness, organization, and overall appearances of assigned stores meets company standards and are in proper working order, inside and out
• Ensure all items are properly ordered; stocked to inventory levels; and priced correctly
• Assist in implementing and following-up of company training procedures
• Assist in making sure all personnel are supervised and trained thoroughly
• Assist in the training of all associates in food handling and company procedures including proper hold time and code dating
• Ensure that all food products are stored properly and code dated with expiration dates
• Also ensure that all products whether cooked or stored are held at proper temperatures
• Assist in making sure all shifts are covered
• Personally reflect and make certain all personnel are in proper working uniform, neat and clean, at all times
• Assist in implementing and enforcing all company policies and procedures
• Report all maintenance, customer, and personnel problems to upper management regularly
• Assist in keeping necessary records – merchandise, personnel, and fuel
• Keep a safe and healthy workplace
• Attend management and training meetings, as required
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.
• Assisting in other duties, as assigned.

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties, as assigned.