Bosselman Enterprises

Manager

• Overseeing the total operation of the assigned Pump & Pantry location
• Assisting with hiring, discipline, and terminating personnel
• Ensuring all daily weekly, monthly operational routines are completed timely and accurately
• Ensuring customer needs are met and supports execution of the company’s customer service standards
• Supervising cash control and bank deposits
• Assisting in ensuring team members follow proper food safety procedures
• Maintaining and projecting a positive attitude and professional presence
• Assisting in addressing personnel, customer and facility concerns
• Ensuring store standards are maintained through daily execution of cleanliness
• Supporting effective scheduling practices
• Ensure completion of all required team member training
• Ensuring all food products are properly stored, code dated, and maintained at appropriate temperatures
• Upholding company policies and assisting with performance management as needed
• Attending management meetings and required training sessions
• Teaching, coaching, training, and representing the F.I.R.S.T engagement model

1st Assistant Manager – Pump & Pantry

Customer Support

• Arrives at work in a clean and proper uniform, and be clean and neat in appearance.
• Greets customers in a friendly manner.
• Understand all functions of the POS system.
• Makes change properly.
• Is proficient in opening and closing a shift, including completing all paperwork.
• Uses credit card equipment.
• Processes all sales quickly and accurately.
• Ensures all items are properly stocked and priced correctly.
• Reads and follows directions.
• Checks in vendor delivery.
• Assists in ordering.
• Understands fuel inventory reports.
• Cleans and sanitizes equipment and perform simple maintenance.
• Keeps store neat and clean, inside and outside.
• Recognizes problems and report them to management.
• Projects a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensures a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensures that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Pump & Pantry

• Assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensures all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensures customer needs are met and supports execution of the company’s customer service Standards.
• Supervises cash control and bank deposits.
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations.
• Maintains and project a positive attitude and professional presence.
• Assists in addressing personnel, customer and facility concerns in a timely and professional manner.
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service).
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensures completion of all required team member training.
• Ensure all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored.
• Uphold company policies and assists with performance management as needed.
• Assists in maintaining required records related to merchandise, personnel, and fuel operations.
• Attends management meetings and required training sessions.
• Teaches, coaches, trains, and represent the F.I.R.S.T engagement model.

• Arrives at work in a clean and proper uniform, and be clean and neat in appearance
• Greets customers in a friendly manner
• Understand all functions of the POS system
• Makes change properly
• Is proficient in opening and closing a shift, including completing all paperwork
• Uses credit card equipment
• Processes all sales quickly and accurately
• Ensures all items are properly stocked and priced correctly
• Reads and follows directions
• Checks in vendor delivery
• Assists in ordering
• Understands fuel inventory reports
• Cleans and sanitizes equipment and perform simple maintenance
• Keeps store neat and clean, inside and outside
• Recognizes problems and report them to management
• Projects a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensures a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensures that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Provides friendly and competent customer service
• Reports for work in a timely manner when scheduled with regular and consistent attendance
• Assists in other duties, as assigned

Sales Associate – Customer Service

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

Customer Service, Service Advisor

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings.
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

General Manager

Technician

• Performs all preventive maintenance services, tire services, and emergency road service calls
• Conducts DOT inspections and ensures compliance with all applicable regulations
• Performs service calls, including night and on-call assignments as required
• Utilizes diagnostic platforms including J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Completes work orders accurately, documenting labor performed, parts used, and required warranty information
• Performs intermediate to advanced engine repairs, including diagnostics, cooling system components, fuel system components, turbos, oil systems, and related accessories
• Performs emissions system diagnostics and repairs, including DPF, EGR, sensors, and regeneration procedures
• Performs intermediate to advanced drivetrain repairs, including clutches, differentials, PTOs, axle assemblies, transmissions, and driveline components
• Performs wheel-end repairs, including bearings, seals, hubs, and spindle evaluation
• Conducts air system and air brake diagnostics and repairs, including ABS systems, compressors, valves, and sensors
• Performs advanced steering and suspension repairs, including gear boxes, kingpins, springs, shackles, hangers, tie rods, torsion arms, and fifth wheels
• Performs electrical system diagnostics and repairs, including voltage drop testing, parasitic draw testing, starters, alternators, and engine-related sensors
• Performs HVAC diagnostics and repairs, including recovery, evacuation, recharge, compressors, driers, expansion devices, evaporators, condensers, and HVAC controls
• Maintains cleanliness and organization of the shop, tools, and equipment
• Ensures all tools, jacks, and service vehicles are maintained in safe working condition
• Stays current with LMS training requirements and complete OSHA Skills Demonstrations as required
• Provides friendly, professional, and competent customer service at all times
• Adhere to all company safety policies, procedures, and OSHA requirements

Shop Technician

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintain required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

2nd Assistant Manager – Pump & Pantry

• Arrives at work in a clean and proper uniform, and be clean and neat in appearance
• Greets customers in a friendly manner
• Understand all functions of the POS system
• Makes change properly
• Is proficient in opening and closing a shift, including completing all paperwork
• Uses credit card equipment
• Processes all sales quickly and accurately
• Ensures all items are properly stocked and priced correctly
• Reads and follows directions
• Checks in vendor delivery
• Assists in ordering
• Understands fuel inventory reports
• Cleans and sanitizes equipment and perform simple maintenance
• Keeps store neat and clean, inside and outside
• Recognizes problems and report them to management
• Projects a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensures a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensures that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Provides friendly and competent customer service
• Reports for work in a timely manner when scheduled with regular and consistent attendance

Sales Associate, Customer Service – Pump & Pantry

• Arrives at work in a clean and proper uniform, and be clean and neat in appearance.
• Greets customers in a friendly manner.
• Understand all functions of the POS system.
• Makes change properly.
• Is proficient in opening and closing a shift, including completing all paperwork.
• Uses credit card equipment.
• Processes all sales quickly and accurately.
• Ensures all items are properly stocked and priced correctly.
• Reads and follows directions.
• Checks in vendor delivery.
• Assists in ordering.
• Understands fuel inventory reports.
• Cleans and sanitizes equipment and perform simple maintenance.
• Keeps store neat and clean, inside and outside.
• Recognizes problems and report them to management.
• Projects a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensures a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensures that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.
• Additional Job Duties: Assists in other duties, as assigned.

Customer Service – Service Advisor

General

• Set up, stock and maintain breakfast area.
• Always maintain cleanliness of work areas, practicing brand standard cleaning procedures.
• Ensure uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook.
• Welcome and acknowledge all guests in the lobby and breakfast area.
• Offer assistance to people with disabilities or young children.
• Monitor all guests to ensure their safety when handling hot crock pots, waffle irons or chaffers.
• Offer assistance when needed.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, and restocking items.
• Label food containers by USDA standards.
• Date any unpackaged items by writing the date opened on the container label.
• Follow all company safety procedures to ensure a safe environment for employees and customers.
• Develop positive working relationships with others.
• Providing friendly and competent customer service with a smile.
• Report for work in a timely manner when scheduled with regular and consistent attendance.
• Additional Job Duties: Assisting in other duties, as assigned in a timely manner.

Breakfast Attendant

Overnight Sales Associate – Customer Service

• Performs all preventive maintenance services, tire services, and emergency road service calls.
• Conducts DOT inspections and ensures compliance with all applicable regulations.
• Performs service calls, including night and on-call assignments as required.
• Utilizes diagnostic platforms including J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems.
• Completes work orders accurately, documenting labor performed, parts used, and required warranty information.
• Performs intermediate to advanced engine repairs, including diagnostics, cooling system components, fuel system components, turbos, oil systems, and related accessories.
• Performs emissions system diagnostics and repairs, including DPF, EGR, sensors, and regeneration procedures.
• Performs intermediate to advanced drivetrain repairs, including clutches, differentials, PTOs, axle assemblies, transmissions, and driveline components.
• Performs wheel-end repairs, including bearings, seals, hubs, and spindle evaluation.
• Conducts air system and air brake diagnostics and repairs, including ABS systems, compressors, valves, and sensors.
• Performs advanced steering and suspension repairs, including gear boxes, kingpins, springs, shackles, hangers, tie rods, torsion arms, and fifth wheels.
• Performs electrical system diagnostics and repairs, including voltage drop testing, parasitic draw testing, starters, alternators, and engine-related sensors.
• Performs HVAC diagnostics and repairs, including recovery, evacuation, recharge, compressors, driers, expansion devices, evaporators, condensers, and HVAC controls.
• Maintains cleanliness and organization of the shop, tools, and equipment.
• Ensures all tools, jacks, and service vehicles are maintained in safe working condition.
• Stays current with LMS training requirements and complete OSHA Skills Demonstrations as required.
• Provides friendly, professional, and competent customer service at all times.
• Adhere to all company safety policies, procedures, and OSHA requirements.