Bosselman Enterprises

Manager

• Overseeing the total operation of the assigned Pump & Pantry location.
• Hires, disciplines, and terminates personnel with the involvement of the District Manager and Corporate Human Resource Department.
• Maintains labor within budget and posts a two-week schedule at least one week in advance.
• Oversees expenses and profitability to meet budget goals, including reviewing monthly P&L statements.
• Ensures all documentation is complete, accurate, and turned in on time.
• Opens and closes shifts, including completing required paperwork.
• Makes certain customer needs are met and implements the company’s policy on customer service.
• Supervises cash control and bank deposits.
• Projects a positive attitude.
• Resolves customer, personnel, and equipment issues.
• Maintains store cleanliness, organization, and equipment in accordance with company standards.
• Ensures accurate ordering, stocking, and pricing of all products.
• Implements and reinforces company training programs.
• Supervises and trains personnel; including training associates on food handling, procedures and product standards.
• Ensures proper storage, dating, and temperature control of all food products.
• Ensures adequate staffing for all shifts.
• Completes performance and wage reviews in a timely manner.
• Ensures personnel meet uniform and appearance standards.
• Implements and enforces all company policies and procedures.
• Reports key operational issues to upper management.
• Maintains required operational records.
• Maintains a safe and healthy workplace.
• Conducts regular team meetings.
• Attends management and training meetings, as required.
• Provides excellent customer service.
• Reports for work in a timely manner when scheduled.
• Is proficient opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit.

General Manager – Pump & Pantry

Customer Support

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance
• Assisting in other duties, as assigned.

Sales Associate – Customer Service

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintaining required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Assistant Manager – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance
• Assisting in other duties, as assigned

Sales Associate – Pump & Pantry

• Ensures all required paperwork is completed accurately, and submitted on time.
• Proficiently opens and closes shifts, including completing all required documentation.
• Ensures customer needs are met and company customer service policies are consistently followed.
• Supervises cash handling procedures, including control and bank deposits.
• Assists in ensuring team members follow proper food preparation handling, storage, and safety procedures in compliance with state and federal regulations.
• Maintains a positive and professional attitude at all times.
• Assists in resolving customer, personnel, and mechanical issues as they arrive.
• Ensures assigned store meets the company standards for cleanliness, organization, safety, and overall appearance, both inside and out.
• Assists with ordering inventory control, and pricing of merchandise.
• Supports the implementation and follow up of company training programs.
• Assists in supervising and training all store personnel to ensure job duties are performed correctly and efficiently.
• Assists in the training on food handling, proper hold times, code dating, and temperature controls.
• Ensures all food products are properly stored, labeled, and code dated, and maintained at appropriate temperatures.
• Assists in ensuring all shifts are adequately covered.
• Ensures all personnel are in proper uniform and maintains a neat, clean appearance.
• Assists in implementing and enforcing all company policies and procedures.
• Reports maintenance, customer, and personnel problems to upper management in a timely manner.
• Assists in maintain required records related to merchandise, personnel, and fuel.
• Promotes and maintains a safe and healthy work environment.
• Attends management and training sessions as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

2nd Assistant Manager – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance.
• Greet customers in a friendly manner.
• Understand all functions of the POS system.
• Make change properly.
• Be proficient in opening and closing a shift, including completing all paperwork.
• Use credit card equipment.
• Process all sales quickly and accurately.
• Insure all items are properly stocked and priced correctly.
• Read and follow directions.
• Check in vendor delivery.
• Assist in ordering.
• Understand fuel inventory reports.
• Clean and sanitize equipment and perform simple maintenance.
• Keep store neat and clean, inside and outside.
• Recognize problems and report them to management.
• Project a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensure that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Providing friendly and competent customer service.
• Reporting for work in a timely manner when scheduled with regular and consistent attendance.

• Overseeing the total operation of the assigned Pump & Pantry location.
• Hiring, disciplining, and terminating personnel with the involvement of the District Manager and Corporate Human Resource Department.
• Maintaining labor within budget and posts a two-week schedule at least one week in advance.
• Overseeing expenses and profitability to meet budget goals, including reviewing monthly P&L statements.
• Ensuring all documentation is complete, accurate, and turned in on time.
• Opening and closing shifts, including completing required paperwork.
• Making certain customer needs are met and implementing the company’s policy on customer service.
• Supervising cash control and bank deposits.
• Ensuring customer needs are met in accordance with company service standards.
• Maintaining store cleanliness, organization, and equipment in accordance with company standards.
• Completing performance and wage reviews in a timely manner.

• Overseeing the total operation of the assigned Pump & Pantry location
• Assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department
• Ensures all daily weekly, monthly operational routines (including back office functions, bookwork, and inventory control) are completed timely and accurately
• Ensures customer needs are met and supports execution of the company’s customer service Standards
• Supervises cash control and bank deposits
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with all state and federal food safety regulations
• Maintains and project a positive attitude and professional presence
• Assists in addressing personnel, customer and facility concerns in a timely and professional manner
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management
• Ensures completion of all required team member training
• Ensure all food products are properly stored, code dated, and maintained at appropriate temperatures, whether cooked or stored
• Uphold company policies and assists with performance management as needed
• Assists in maintaining required records related to merchandise, personnel, and fuel operations
• Attends management meetings and required training sessions
• Teaches, coaches, trains, and represent the F.I.R.S.T engagement model
• Assist in other duties, as assigned.

1st Assistant Manager – Pump & Pantry

• Supports the overall operation of assigned Pump & Pantry locations
• Oversees daily store operations in the absence of the General Manager or 1 st Assistant Manager
• Ensures company standards are consistently met
• Ensures all required paperwork is completed accurately, and submitted on time
• Proficiently opens and closes shifts, including completing all required documentation
• Ensures customer needs are met and company customer service policies are consistently followed
• Supervises cash handling procedures, including control and bank deposits
• Maintains a positive and professional attitude at all times
• Assists in resolving customer, personnel, and mechanical issues as they arrive
• Assists with ordering inventory control, and pricing of merchandise
• Supports the implementation and follow up of company training programs
• Promotes and maintains a safe and healthy work environment
• Reports for work in a timely manner when scheduled

Sales Associate, Customer Service - Pump & Pantry

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

General Manager

Program Manager

• Develops, implements, and continuously improves the Preferred Service Provider Program, including program standards, policies, service expectations, and operational workflows.
• Establishes provider qualification requirements, service standards, pricing frameworks, and compliance guidelines for participation in the network.
• Analyzes market trends and industry benchmarks to ensure the PSP program remains competitive and aligned with fleet customer needs.
• Manages and grows the PSP revenue line by identifying new revenue opportunities, expanding services available through the network, and supporting program profitability.
• Generates monthly and quarterly reports summarizing program performance, growth, and operational metrics for leadership.
• Identifies and target independent truck service centers, repair facilities, mobile repair providers, and related vendors for inclusion in the PSP network.
• Conducts in-person visits, presentations, and negotiations to secure participation agreements with qualified service providers.
• Sources, evaluates, and contract with service partners across designated regions to expand network coverage.
• Coordinates onboarding of new providers, including documentation, compliance verification, insurance validation, and system integration.
• Develops and maintains strong business relationships with service partners to ensure engagement, alignment with company expectations, and long-term program participation.
• Serves as the primary liaison between Boss Truck Shops, network service providers, and fleet customers utilizing the PSP network.
• Leads onboarding and training initiatives to ensure providers understand program expectations, service workflows, and technology platforms.
• Ensures providers have proper system access, communication channels, and operational tools required for efficient service delivery.
• Establishes and monitors key performance indicators (KPIs) for service providers including turnaround time, repair quality, cost accuracy, and customer satisfaction.
• Conducts periodic provider performance reviews, site visits, and audits to ensure compliance with quality, safety, and operational standards.
• Develops and implements corrective action plans for underperforming providers and manage provider offboarding when necessary.
• Maintain accurate records of provider agreements, performance metrics, and territory development activities.
• Collaborates with Operations, Sales, Fleet Accounts, Dispatch, Customer Service, and Accounting to ensure seamless service execution and billing accuracy.
• Supports resolution of escalated service issues between fleet customers and network providers.
• Assists in developing pricing guidelines, contractual terms, and service expectations for PSP providers.
• Works with sales and account management teams to increase utilization of PSP partners among national fleet customers.
• Assists with other duties as assigned.

Service Provider Program Manager

Sales

• Regularly visits designated locations to collect cash proceeds from vending machines and gaming machines and replenish ATM machines following predetermined schedules, routes and inventory levels;
• Accurately counts cash collections and reconciles amounts with sales records or machine transactions to ensure proper accounting and accountability.
• Adheres to strict security protocols when handling cash, including proper verification, handling, and transportation procedures to minimize the risk of theft or loss.
• Operates company vehicles to designated locations along assigned routes.
• Efficiently plans and navigates routes to optimize time and fuel consumption.
• Adheres to all traffic laws and company safety regulations to ensure a safe driving environment for yourself and others.
• Provides exceptional customer service by maintaining professional conduct during interactions with clients and ensuring accurate and timely servicing/collection.
• Performs routine maintenance tasks on machines, such as cleaning, minor repairs, and troubleshooting basic technical issues to ensure optimal functionality.
• Addresses any service-related problems or discrepancies in a proactive and efficient manner, seeks solutions to minimize disruptions.
• Communicates effectively with supervisors, colleagues, and other stakeholders to report any discrepancies, operational issues, or equipment malfunctions encountered during route collection and equipment servicing.
• Completes documentation accurately and promptly, including invoices, receipts, and other relevant documents.
• Responsible to answer weekend calls on a rotational basis.
• Completes rental agreements for Penske truck rentals timely and accurately.
• Assists in managing storage units by renting units out to customers, collecting rent payments, locking out past due units and seizing and coordinating auctions for past due units with the Office Manager.
• Maintains cleanliness, organization, safety and security of the office.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

Route Sales Manager

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.

General Manager – Pump & Pantry

Sales Associate – Customer Service

Assistant Manager – Pump & Pantry

Sales Associate – Pump & Pantry

2nd Assistant Manager – Pump & Pantry

2nd Assistant Manager – Pump & Pantry

Sales Associate – Customer Service

General Manager – Pump & Pantry

1st Assistant Manager – Pump & Pantry

2nd Assistant Manager – Pump & Pantry

Sales Associate, Customer Service - Pump & Pantry

General Manager

Service Provider Program Manager

Route Sales Manager

Customer Service – Service Advisor