Border States

Customer Support

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Customer Service Representative

General Counsel

• Supports the Legal Department in all aspects of its day-to-day business.
• Primarily responsible for the review of new and existing business contracts to ensure regulatory and procedural compliance based on company standards.
• Conducts legal research or other legal work, as directed.
• Performs all work in compliance with appropriate laws, regulations, company policies, and business unit procedures.
• Assists in providing legal guidance and legal strategy to the business.
• Communicates contract requirements and expected best practices to both corporate and branch personnel.
• Negotiates terms with internal and external parties to ensure compliance of contract terms to approved business standards.
• Ensures contract terms and conditions are communicated to or shared with relevant parties and coordinates the enforcement of terms when required.
• Supports the contracts process to review terms and conditions with vendors, customers, and service providers.
• Manages the contract change control process.
• Maintains accurate records of new contacts and renewals.
• Reports on legal matters to executive leadership, as directed.

Associate In-House Counsel

Application Engineer

• Actively facilitates the daily operations of our Alliance team by providing solutions and ensuring high-quality customer service.
• Key responsibilities include regularly visiting customers and consulting on product and system applications.
• Offering technical product support to both branches and customers.
• Providing feedback to management on the effectiveness of sourcing plans and strategies.
• Evaluating new products and making recommendations on stock levels.
• Providing field troubleshooting assistance and conducting product application assessments.
• Works collaboratively with cross-functional teams to develop and implement solutions.

Alliance Application Engineer

Human Resources

• Be part of a growing, successful company in an exciting and challenging field.
• The Corporate Intern will develop a solid understanding of the department they are in as well as the overall business.
• Works within the department on day to day projects; projects will include but not be limited to activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Builds relationships through meetings, events and one-on-ones with various employee owners and leaders.
• Collaborates with various departments throughout the company.

Corporate Intern – Human Resources, Total Rewards

Project Manager

• Supports the day to day activities of defined projects within BSE, specifically, as it relates to the overall coordination of material and logistics services.
• Provides quality service to our customers.
• Manages the flow of material from the planning phase to the completion phase of each project.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects and assists in ensuring required specifications are met for all jobs in progress.
• Provides assistance in purchasing functions, product evaluations, inventory management, pricing development and other related services.

Project Coordinator

Learning and Development

• The Corporate Intern will develop a solid understanding of the department they are in as well as the overall business.
• Works within the department on day to day projects; projects will include but not be limited to activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Builds relationships through meetings, events and one-on-ones with various employee owners and leaders.
• Focuses on real-world projects within the department.
• Collaborates with various departments throughout the company.

Corporate Intern – Human Resources, Learning and Development

Account Manager

• Manage assigned customer account relationships and focus on opportunity prospects and accounts.
• Promote Border States’ products, services and capabilities to maximize customer sales potential.
• Regularly call on assigned accounts, develop new accounts, and input cost savings documentation.
• Coordinate sales strategies with preferred vendors and actively manage company sales resources.
• Provide input to pricing and purchasing departments on competitive issues related to sales functions.

Account Manager – Industrial

• Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers
• Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services
• Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development
• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives

Analyst

• Performs all credit and collection functions for assigned branches consistent with Border States’ credit policies and procedures.
• Provides timely communication with customers.
• Approves the extension of credit to our customers with the goal of increasing sales, maximizing profits, and minimizing write-offs.
• Provides customer credit references and lien waivers.
• Reviews customer’s credit worthiness establishes credit availability and provides information necessary for the completion of the preliminary notices for the specific states, as required.
• Follows all federal and state laws as they relate to the credit functions.
• Performs all aspects of the job as accurately and efficiently as possible while providing service excellence.
• Makes sales calls to customers with sales staff, as needed.
• Performs other duties as assigned by supervisor or designate.

Credit Analyst

Operations

• Works within the department on day-to-day projects including process improvement, project management, data support, reporting, documentation, and other assigned responsibilities
• Builds relationships through meetings, events, and one-on-ones with various employee owners and leaders
• Focuses on real-world projects within the department
• Collaborates with various departments throughout the company
• Assists with deploying, auditing, and troubleshooting compliance/patching of company endpoints
• Assists with maintaining and administering infrastructure and enterprise applications
• Supports Windows desktop and server platforms
• Assists with administering identity and access systems
• Responds to and completes customer incident (break/fix) and service request tickets
• Engages with vendor support as necessary to resolve technical problems

Corporate Intern – IT Operations

• Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers.
• Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services.
• Provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures.
• Resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
• Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.

Customer Service Supervisor

Sales

• Works within the department on day to day projects related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Support enablement event needs (e.g., vendor trainings, counter days, workshops, and customer sessions), including venue selection, scheduling, catering, travel coordination, and post-event wrap-up.
• Aids in developing necessary event communications, including invitations, coordinating with venue personnel via phone/email, creating surveys, and writing articles used for internal communication purposes.
• Work with Field Enablement Specialists to document standardized event checklist.
• Assist with estimating event costs, tracking spend, reconciling invoices/receipts, and ensuring MDF compliance and documentation, including creating promotional flyers using standardized formats and templates.
• Builds relationships through meetings, events and one-on-ones with various employee owners and leaders.
• Focuses on real-world projects within the department, collaborating with various departments throughout the company.

Corporate Intern, Sales Enablement

Procurement

• Works within the department on day to day projects; which include but are not limited to activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities
• Builds relationships through meetings, events and one-on-ones with various employee owners and leaders
• Focuses on real-world projects within the department
• Collaborates with various departments throughout the company
• Responsible for one or more key Inventory and Pricing department projects that may span the duration of the internship or part-time employment

Corporate Intern – Procurement

Engineer

• Collaborates with the Project Manager team to track and update project milestones, deliverables, and risks within the Grid Solutions portfolio.
• Gains an understanding of Utility and Renewable scopes, both material and system integration to support project objectives.
• Leads and applies fundamental project management processes to effectively support scheduling, budgeting, and resource planning.
• Assists in creating and maintaining project documentation such as estimates, material submittals, meeting minutes, status reports, and action item trackers, while ensuring consistent adherence to project guidelines.
• Assists with creating quotes in SAP.
• Assists with documenting opportunities in Salesforce.
• Works within the department on day-to-day projects including but not limited to activities related to process improvement, project management, data support, reporting, documentation, and other assigned responsibilities.
• Collaborates with various departments throughout the company.
• Builds relationships through meetings, events and one-on-ones with key leadership and employees.
• Assists with putting together Office/Engineer Trainings and take part in presentation of training.
• Researches and gathers product data including description, specifications, and photos, to use on BSE E-Commerce site.
• Assists with metering on the back side.
• Assists with Total Customer Cost Management process by gathering and entering data such as cost savings into Sharepoint.
• Participates in on-site customer projects, including part identification (Crib Crawl) and assists with customer part number identification at the customer's location.
• Travels with Application Engineers to customer sites for meetings or training.
• Assists with events, shows, and conferences.
• Works on professional development through trainings, group projects and community involvement.

Branch Intern – Engineer

Inside Sales

• The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships.
• Promotes Border States's products, services, and capabilities to maximize customer sales potential.
• Focuses on retaining existing business, penetrating assigned accounts, and converting new accounts primarily through phone, email, and occasional face to face meetings.
• Inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.

Customer Service Representative

Associate In-House Counsel

Alliance Application Engineer

Corporate Intern – Human Resources, Total Rewards

Project Coordinator

Corporate Intern – Human Resources, Learning and Development

Account Manager – Industrial

Customer Service Representative

Credit Analyst

Corporate Intern – IT Operations

Customer Service Supervisor

Corporate Intern, Sales Enablement

Corporate Intern – Procurement

Branch Intern – Engineer

Inside Sales Account Manager – Utility