Customer Service Representative
Border States
full-time
Posted on:
Location Type: Office
Location: Greeley • Colorado • United States
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Salary
💰 $48,755 - $69,720 per year
About the role
- Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers
- Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services
- Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development
- Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives
Requirements
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience
- Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred
- Ability to read, write and speak in English preferred
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time
- Bonuses upon achievement of branch and company goals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesbilling problem resolutiontechnical inquiriesinventory managementpricing developmentelectrical systems knowledgeelectrical distribution experience
Soft skills
communicationteam collaborationproblem-solving
Certifications
two-year business/trade degree