Customer Service Supervisor
Border States
full-time
Posted on:
Location Type: Office
Location: Albertville • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers.
- Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services.
- Provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures.
- Resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
- Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Requirements
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred.
- Strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of four-years of prior electrical distribution experience preferred.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesbilling problem resolutiontechnical inquirieselectrical productselectrical systemselectrical distributionsupervisory experiencebusiness degreetrade degree
Soft skills
leadershipcommunicationorganizational skillsproblem-solvingcustomer focus