Business Development Manager
VALD
Support Specialist, French Speaker
Bohemia Interactive Simulations
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Junior
About the role
- Primary POC for all Canadian DnD Communications.
- Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
- Install, configure, and troubleshoot BISim software.
- Identify, correct or advise on issues with software and hardware configurations.
- Ensure orders are prepared, packed and dispatched as per company procedures.
- Assist in the preparation and setup of demos and special events.
- Maintain high levels of customer satisfaction.
- Provide quick and professional responses to customer inquiries.
- Provide a positive experience for any customer interaction with the company.
- Follow defined customer support procedures and policies.
- Assist customers with various projects.
- Can occasionally be requested to Travel to support company events or provide on-site support.
Requirements
- Excellent communication (oral and written), interpersonal, and organizational skills in both English and French.
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support-related emails, phone calls and other electronic communications.
- Self-motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Problem-solving mindset.
- Working experience with Microsoft Office and Google Apps.
- Experience with hardware and software installation and troubleshooting.
- Interest in software technology, simulation or game-based training.
- Ability to effectively present information and respond to questions from customers.
- Experience with Bohemia Interactive products such as VBS and ArmA.
- Three to six months related customer support experience or training.
- Equivalent combination of education and experience.
- Prior customer service experience with CRM applications
- Basic ArmA/VBS scripting, terrain creation, basic model creation and/or basic programming.
- Operating System administration and troubleshooting.
- Networking fundamentals and troubleshooting.
- Can occasionally be requested to Travel to support company events or provide on-site support.
