Bohemia Interactive Simulations

Customer Support

• Primary POC for all Canadian DnD Communications.
• Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
• Install, configure, and troubleshoot BISim software.
• Identify, correct or advise on issues with software and hardware configurations.
• Ensure orders are prepared, packed and dispatched as per company procedures.
• Assist in the preparation and setup of demos and special events.
• Maintain high levels of customer satisfaction.
• Provide quick and professional responses to customer inquiries.
• Provide a positive experience for any customer interaction with the company.
• Follow defined customer support procedures and policies.
• Assist customers with various projects.
• Can occasionally be requested to Travel to support company events or provide on-site support.

Support Specialist, French Speaker