Bohemia Interactive Simulations

Customer Support

• Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
• Install, configure, and troubleshoot OneArc software.
• Identify, correct or advise on any issues with software and hardware configurations.
• Ensure orders are prepared, packed and dispatched per company procedures.
• Assist in the preparation and setup of demos and special events.

Support Specialist

Engineer

• Develop and maintain software tools for generating synthetic environments and integrating them into military simulation systems
• Automate geospatial data workflows using scripting languages and GIS technologies for efficient and accurate terrain production
• Troubleshoot and resolve complex technical issues across Windows and Linux environments to ensure reliable system performance
• Collaborate with internal teams and customers to define requirements, deliver solutions, and support system deployments
• Contribute to continuous improvement by evaluating new technologies and methods to enhance terrain quality and production efficiency
• Develop, integrate, and maintain applications used for virtual terrain generation and visualization
• Convert GIS data and 3D model content into formats used by simulation systems
• Participate in design reviews, testing, and deployment of new features
• Document workflows, data pipelines, and code
• Support demonstrations, field testing, and deployment activities as needed
• Test terrain products within simulation and visualization systems to validate accuracy and performance
• Stay current with emerging geospatial and simulation technologies to recommend improvements and drive innovation in terrain generation
• Actively mentor less experienced engineers

Senior Geospatial Engineer

Solutions Engineer

• Client Interaction: Able to engage directly with industry and military clients to understand and gather training and technical requirements and showcase the functionality of existing BISim and Pitch products.
• Technical Expertise: Possess a deep understanding of BISim and Pitch’s products, services and integrated solutions. Understands the customer's needs and translates them into comprehensive technical solutions.
• Communication: Facilitating clear and effective technical and commercially minded communication between the customer and internal teams, including sales, engineering, finance, executives and product management.
• Requirements Gathering: Collaborates with customers to gather and understand their technical requirements and designs compelling and competitive solutions. Ensures that BISim's solutions meet or exceed those requirements and that all stakeholders in BISim have an agreed understanding of the solution.
• Solutions Design: Designs and presents technical solutions, conducts product demonstrations, and collaborates with the sales team to ensure the proposed solution meets client requirements.
• Commercial Awareness: Essential for effectively aligning technical solutions with the specific needs and objectives/constraints/realities of both BISim’s and the customer’s businesses in an actionable, deliverable, and realistic schedule that maximizes cash flow.
• Writing: Possess strong writing skills to succinctly and articulately describe BISim and Pitch’s technical solutions, benefits, and commercials within proposals and presentations (internal and external).
• Organized: Are highly organized and operate at high levels of efficiency to ensure the continuous management of multiple opportunity responses that require varied outputs.
• Implementation Support: Involved in the initial design, implementation, and acceptance stages.
• Technical Leadership: This role works with internal teams to ensure successful delivery during pre-sales. Typically, it takes a leadership role in technical decision-making, guides development teams, and ensures that the architecture meets performance, scalability, and security requirements.

• Able to engage directly with industry and military clients to understand and gather training and technical requirements and showcase the functionality of existing BISim and Pitch products.
• Possess a deep understanding of BISim and Pitch’s products, services and integrated solutions.
• Facilitating clear and effective technical and commercially minded communication between the customer and internal teams, including sales, engineering, finance, executives and product management.
• Collaborates with customers to gather and understand their technical requirements and designs compelling and competitive solutions.
• Designs and presents technical solutions, conducts product demonstrations, and collaborates with the sales team to ensure the proposed solution meets client requirements.
• Essential for effectively aligning technical solutions with the specific needs and objectives/constraints/realities of both BISim’s and the customer’s businesses in an actionable, deliverable, and realistic schedule that maximizes cash flow.
• Possess strong writing skills to succinctly and articulately describe BISim and Pitch’s technical solutions, benefits, and commercials within proposals and presentations (internal and external).
• Are highly organized and operate at high levels of efficiency to ensure the continuous management of multiple opportunity responses that require varied outputs.
• Involved in the initial design, implementation, and acceptance stages.
• This role works with internal teams to ensure successful delivery during pre-sales, taking a leadership role in technical decision-making, guiding development teams, and ensuring that the architecture meets performance, scalability, and security requirements.

Backend Engineer

• Responsible for the research, design, implementation, documentation, and maintenance of new and existing systems.
• Creation of new software solutions.
• Work internally with other Software Engineers, Program Managers, and Product Owners to deliver high-quality solutions in the expected time frame.
• Mentoring junior team members to improve their knowledge of software engineering techniques.
• Implement a designed set of functionality following company software development standards with emphasis on code quality and best practices.
• Apply basic understanding of algorithms and data structures in completing designated tasks.
• Adherence to the defined development process including software development lifecycle and development workflow.
• Effectively communicate to supervisors and peers in a professional, clear, and concise manner.

C++ Engineer

Full-stack Engineer

• Develop and maintain software features
• Design architecture of software modules
• Break down whole projects into implementation plans for the team
• Plan and coordinate the work for other team members
• Actively communicate with functional lead/architect to achieve best possible solutions
• Actively mentor less experienced programmers
• Actively propose improvements, e.g. better solutions, tech debt removal, development processes, etc.
• Actively communicate with stakeholders
• Perform code reviews
• Participate in the engineering hiring process
• Participate in project/feature estimations

Senior Software Engineer

• Develop and maintain software features
• Split larger work into multiple measurable/testable increments
• Actively communicate within and outside the team
• Effectively ask for help when needed
• Discuss proposed solutions
• Inform about the progress
• Provide help and guidance to less experienced developers
• Solve larger software development efforts independently
• Deliver measurable/testable increments on time.
• Provide good pragmatic solutions that fulfill the scope, but do not waste effort unnecessarily - avoid gold plating.
• Follow development processes
• Company specific guidelines and processes
• Industry-wide best practices
• Demonstrate understanding of a software product domain you typically work on
• Effectively contribute to technical discussions or discussions about development processes

Mid Software Engineer

QA Engineer

• Participate in development from the very beginning of a project.
• Discuss the needs of customers directly with them.
• Undertake analysis and implementation together with other developers and subject matter experts.
• Partake in proper project planning.
• Learn about development.
• Execute test automation.
• Oversee quality levels are maintained.
• Ensure that our customers receive a product they will love.

Mid QA Analyst

• Responsible for implementation and maintenance of individual software features
• Develop and maintain software features
• Actively communicate within and outside the team
• Effectively ask for help when needed
• Discuss proposed solutions
• Inform about the progress
• Provide help and guidance to other developers
• Solve software development efforts independently
• Deliver measurable/testable increments on time
• Provide good pragmatic solutions that fulfill the scope

Junior Software Engineer

• Primary POC for all Canadian DnD Communications.
• Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
• Install, configure, and troubleshoot BISim software.
• Identify, correct or advise on issues with software and hardware configurations.
• Ensure orders are prepared, packed and dispatched as per company procedures.
• Assist in the preparation and setup of demos and special events.
• Maintain high levels of customer satisfaction.
• Provide quick and professional responses to customer inquiries.
• Provide a positive experience for any customer interaction with the company.
• Follow defined customer support procedures and policies.
• Assist customers with various projects.
• Can occasionally be requested to Travel to support company events or provide on-site support.

Support Specialist

Senior Geospatial Engineer

Solutions Engineer

Solutions Engineer

C++ Engineer

Senior Software Engineer

Senior Software Engineer

Mid Software Engineer

Mid QA Analyst

Junior Software Engineer

Support Specialist, French Speaker