Business Analyst, Temporary
Strategic Resources, Inc. (SRI)
Client Success Representative
Bobtail
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Act as the first point of contact for company clients
- Resolve complaints and prevent additional issues by improving processes.
- Build & maintain a good relationship with assigned carriers based on trust and respect
- Collaborate with internal departments to fulfill carrier needs
- Maintain up-to-date knowledge for assigned accounts
- Answer incoming calls from carriers, brokers & potential new clients
- Communicate with assigned carriers via email, text or phone
Requirements
- Customer service experience (2/3 years minimum)
- Possess excellent verbal and written communication skills
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Strong organizational skills and attention to detail
- Capable of prioritizing tasks/requests to meet the client & company needs
- Ability to work independently and as part of a team
