Bobtail

Customer Success Manager

• Act as the first point of contact for company clients
• Resolve complaints and prevent additional issues by improving processes.
• Build & maintain a good relationship with assigned carriers based on trust and respect
• Collaborate with internal departments to fulfill carrier needs
• Maintain up-to-date knowledge of assigned accounts
• Answer incoming calls from carriers, brokers & potential new clients
• Communicate with assigned carriers via email, text, or phone

Client Success Representative, Bilingual (English, Spanish)

Account Executive

• Making daily cold calls & sending emails/text to connect with prospects
• Converting prospects & leads into Bobtail clients
• Collaborating as a team to accomplish individual, team, and company-wide goals
• Maintaining a pipeline of leads and opportunities using our CRM (Salesforce)
• Effectively using other sales tools to track progress and improve your performance
• Learning about each client’s needs, industry, and competitors.
• Building long-lasting, mutually beneficial relationships with prospects and clients to create a better customer experience.
• Following up with prospects throughout the sales cycle to continue nurturing them.
• Presenting the value of Bobtail products and services to prospects
• Staying current on company offerings and industry trends.

Account Executive, English Speakers

Account Executive – Bilingual Spanish-English

Account Executive, Bilingual Spanish-English

Account Executive, English, Punjabi – Factoring

QA Engineer

• Work as a senior software quality assurance engineer, heading and handling both automated and manual testing of mobile apps, APIs and web apps
• Black box, security, regression, usability, performance, and stress testing
• Creating test plans and cases
• Ensuring test cases have a high level of test coverage.
• Prioritizing and executing tests
• Maintenance of the test environment
• Tracking software bugs and investigating the causes
• Preparing detailed test reports
• Pointing out problem areas
• Working with large scale, highly available and resilient modern financial systems.
• Working with automated deployment, enabling code release multiple times a day.
• Working with modern tools and languages that excite you.
• Being an integral part of a team, in addition to its culture and ways of working. Common practices include agile methodologies.

Senior Software Quality Assurance Engineer

• Plan, execute, and oversee inspection and testing of Bobtail's services to confirm quality and conformance to specifications and deliverables
• Assist operations in tracking, documenting, and reporting quality levels as well as Onboarding, Retention and Buyout Specialist environmental, and health and safety goals/KPIs
• Analyze and investigate service complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes