Assistant Vice President, Corporate Audit Resource Management
State Street
Vice President, Service Delivery Manager
BNY
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
- Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
- Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
- Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)
- 7-10 years experience
- Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment
- Strong understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
- Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
- Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued employee.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service delivery managementclient relationship managementproject managementData & Analytics operational models
Soft skills
communicationproblem-solvingleadershipmentoringcollaborationinfluencingcontinuous improvementaccountability
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Information Technology
