BnBerry

Sales Development Rep

• Lead, coach, and develop the SDR team through regular one-to-one coaching, call reviews, and performance management.
• Create a high-performance culture focused on accountability, learning, and continuous improvement.
• Build and refine outbound strategies across email, phone, and LinkedIn.
• Identify new target markets, ideal customer profiles, and prospecting opportunities.
• Introduce new ideas, tools, and sales methodologies to improve results.
• Monitor SDR KPIs, pipeline generation, conversion rates, and activity levels.
• Work closely with Sales Leadership to align pipeline generation with company growth objectives.
• Recruit and scale the SDR function as the business grows.
• Ensure CRM hygiene and consistent execution of outbound processes.

Team Lead – Sales Development Representative

Account Manager

• Develop and maintain strong, trusting relationships with hotel clients, becoming their primary point of contact.
• Evaluate the performance of assigned accounts and implement strategies for optimization and revenue growth.
• Negotiate competitive rates and terms with clients to ensure mutual profitability.
• Assist Account Executives with various administrative tasks, including client outreach and account management.
• Work closely with cross-functional teams, such as business development and customer support, to ensure client needs are met effectively.
• Leverage CRM tools (e.g., Hubspot) to manage account records and track sales interactions.

Account Manager – Hospitality

Customer Support

• Respond to customer inquiries through various channels including phone, email, and chat.
• Assist clients with booking issues, inquiries about services, and other client concerns.
• Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
• Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
• Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
• Provide feedback and insights from clients to help improve products and services.
• Participate in training sessions to keep up to date with product offerings and customer service best practices.

Customer Service Representative – Hospitality

Backend Engineer

• * Design, develop, and maintain high-performance backend services using Laravel 10+.
• * Architect and implement scalable solutions following modern software engineering best practices.
• * Develop and optimize complex database structures and queries in MySQL.
• * Build and maintain containerized environments using Docker and deploy applications on Kubernetes.
• * Integrate and leverage AI-powered tools and technologies to improve development workflows and product capabilities.
• * Write clean, maintainable, and well-tested code.
• * Participate in architecture discussions, code reviews, and technical decision-making.
• * Collaborate with a remote international team in an Agile environment.
• * Ensure application reliability, security, and performance.

Senior Laravel Developer

Product Manager

• Bnberry is transforming the $87 billion travel tech industry by changing how hotels and resorts connect with guests worldwide. We're seeking an ambitious Product Manager to shape the future of this space and lead impactful product launches.
• This is a 0–1 product discovery role. You'll spend most of your time figuring out what to build through rapid experimentation, not executing a known roadmap. You'll discover what hoteliers actually trust AI to handle, where the technology works and where it fails, and how to build autonomous systems that earn trust in high-stakes situations. There's no playbook. No competitors to copy. If you want structured roadmaps, this isn't it. If you want to discover and define what autonomous AI means in a real industry, keep reading.

Team Lead – Sales Development Representative

Account Manager – Hospitality

Customer Service Representative – Hospitality

Senior Laravel Developer

Product Manager – Hospitality Tech