Customer Service Representative – Hospitality

BnBerry

Customer Service Representative addressing client inquiries and enhancing customer satisfaction in hospitality. Aiming to transform the Hospitality industry via innovative technology.

Posted 6/16/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer service supportCRM softwareproblem-solvingbooking issuesclient inquiriescustomer experienceproduct knowledgefeedback documentationmultitaskingattention to detail

Soft Skills

verbal communicationwritten communicationcustomer-first mindsetorganizational skillscollaborationadaptabilitytime managementtraining participationinsight sharingfast-paced environment

Tools & Technologies

CRM systemcustomer support tools

Certifications & Qualifications

Bachelor’s degree

Industry Keywords

hotelshort term rentalcustomer inquiriesclient concernsservice improvementrotational shifts24/7 coverageproduct offeringscustomer service best practicesclient feedback

About the role

Key responsibilities & impact

Respond to customer inquiries through various channels including phone, email, and chat.
Assist clients with booking issues, inquiries about services, and other client concerns.
Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
Provide feedback and insights from clients to help improve products and services.
Participate in training sessions to keep up to date with product offerings and customer service best practices.

Requirements

What you’ll need

Previous experience in customer service support, preferably with a hotel/short term rental background.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Comfortable using CRM software and other customer support tools.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong organizational skills and attention to detail.
Possess a Bachelor’s degree in a relevant field of study.
Willing to work rotational shifts, including 24/7 coverage.
Proficiency in English; additional languages are a plus.
Availability to start June 22nd 2026.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Opportunities for professional development and career growth.
Flexible working hours and remote work options.
Collaborative and inclusive work environment.