FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative – Hospitality
BnBerryCustomer Service Representative addressing client inquiries and enhancing customer satisfaction in hospitality. Aiming to transform the Hospitality industry via innovative technology.
About the role
Key responsibilities & impact- Respond to customer inquiries through various channels including phone, email, and chat.
- Assist clients with booking issues, inquiries about services, and other client concerns.
- Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
- Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
- Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
- Provide feedback and insights from clients to help improve products and services.
- Participate in training sessions to keep up to date with product offerings and customer service best practices.
Requirements
What you’ll need- Previous experience in customer service support, preferably with a hotel/short term rental background.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable using CRM software and other customer support tools.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong organizational skills and attention to detail.
- Possess a Bachelor’s degree in a relevant field of study.
- Willing to work rotational shifts, including 24/7 coverage.
- Proficiency in English; additional languages are a plus.
- Availability to start June 22nd 2026.
Benefits
Comp & perks- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible working hours and remote work options.
- Collaborative and inclusive work environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service supportCRM softwareproblem-solvingbooking issuesclient inquiriescustomer experienceproduct knowledgefeedback documentationmultitaskingattention to detail
Soft Skills
verbal communicationwritten communicationcustomer-first mindsetorganizational skillscollaborationadaptabilitytime managementtraining participationinsight sharingfast-paced environment
Certifications
Bachelor’s degree