Imaging and Training Specialist
EBR Systems, Inc.
Cloud
Clinical Customer Training Specialist
Bluesight
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with customers during and post-implementation to ensure they are successfully leveraging ControlCheck to identify diversion trends and improve internal workflows.
- Attend customer meetings to review clinical workflows and analytics, enabling teams to interpret data, identify risks, and implement best practices for diversion prevention.
- Deliver targeted clinical training and consultation to deepen customer understanding of how Bluesight products integrate with their daily operations.
- Support top customers during Executive Business Reviews (EBRs) and other strategic discussions focused on optimizing diversion detection and prevention.
- Own all aspects of the Diversion Collective, including planning, execution, speaker coordination, and post-event engagement to build a thriving clinical user community.
- Collaborate with internal teams to align clinical insights with customer goals, product enhancements, and training resources.
- Maintain up-to-date clinical training materials and documentation to ensure consistent, high-quality customer education.
- Act as a trusted clinical advisor, representing the voice of the customer and driving continuous improvement in both training and product use.
- Provide backup support for Case Review & Triage (CRT) for legacy Protenus customers, maintaining cadence, ensuring adherence to SLAs, and proactively identifying and escalating potential risks.
Requirements
- 5+ years of experience as a hospital pharmacist or pharmacy technician.
- 5+ years of experience with hospital drug diversion programs.
- 2–5 years of experience in training or onboarding customers on software or clinical tools.
- Proven ability to analyze and interpret clinical data to inform workflow or process improvements.
- Strong presentation, facilitation, and written communication skills.
- Experience with ControlCheck or similar healthcare technology preferred.
Benefits
- Competitive salary
- Time off when you need it – unlimited vacation days!
- Generous insurance coverage
- 401k program with a company match
- Fun, collaborative culture!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical data analysisworkflow improvementtrainingcustomer onboardingdiversion preventionclinical consultationpresentation skillsfacilitation skillswritten communication
Soft skills
collaborationcustomer advocacycontinuous improvement
