Learning Specialist
SAP
Facilitator, Learning and Development
DailyPay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $52,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Create internal, Support Operations agent facing Knowledge Base (FAQ) content, including support scripting (talk tracks)
- Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings
- Create ad-hoc internal-facing communication content as needed: newsletters, email notifications, slack posts ect
- Conduct Training: in-person, which may require travel overseas; virtual sessions
- Support Training initiatives at BPO sites: run Train-the-Trainer (TTT) sessions, observe (remotely/in-person) training and provide guidance; assist with New Hire nesting (ramp from training to production)
- Partner with cross-functional teams to stay up to date on product and process changes to proactively update Support Ops reference (Knowledge Base) and training content
- Proactively identify areas of improvement in Support Ops reference content (Knowledge Base) and training content
Requirements
- Bachelor's degree (or equivalent experience) and a minimum of 2+ years of proven experience in a Learning & Development role
- Strong editorial skill set, including both writing and editing (copy and developmental/strategic)
- Strong proficiency with Google Suite and/or Microsoft Suite (Slides, PPT); experience with e-learning module creation a plus
- Hands-on approach to stakeholder engagement and content creation
- Understanding of effective teaching methodologies and tools; Experience with remote training/virtual learning a plus
- You are a positive person, team player, collaborator, and an excellent communicator
- You are organized and manage your time well to always deliver by deadline
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content creationtraining module developmenteditorial skillse-learning module creationeffective teaching methodologiesremote trainingvirtual learning
Soft skills
communicationcollaborationorganizationtime managementstakeholder engagementteam playerpositive attitude
Certifications
Bachelor's degree
