Training Specialist
Greenhouse Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Develop and execute high quality training content in a variety of formats that can be delivered in-person, virtually, and asynchronously.
- Deliver training during the initial rollout and expansion phases to customers.
- Effectively communicate with customers, from site managers to individual clinicians, in order to successfully execute training that drives adoption.
- Track attendance, participation, and additional key performance indicators (KPIs) identified during the customer rollouts.
- Gain mastery in the Eleos features/functionality to delight our customers.
- Interface with Eleos’ team; Customer Success, Implementation, Clinical, Marketing, and Product teams to develop and deliver high quality training content
- Collaborate with the Training Lead on project timelines, tasks, and rollout plans to ensure we keep customers on plan and on schedule.
- Be able to guide customers when issues arise and require resolution.
- Partner with Customer Success and Product teams to monitor and promote ongoing product utilization, ensuring customers are maximizing value from Eleos.
- Identify usage gaps and provide targeted training interventions that reinforce adoption and drive measurable improvements in platform engagement.
Requirements
- 3+ years leading hands-on training of SaaS enterprise-wide software (e.g. EHR, CRM, ERP), ideally in healthcare.
- Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals towards meeting objectives and delivering outcomes.
- Strong organization skills to manage multiple customers’ training needs.
- Experience analyzing customer usage data to inform training strategies that boost product adoption and utilization.
- Ability to translate product utilization insights into practical, user-friendly training approaches that help customers achieve better outcomes.
- Ability to travel (50%).
Benefits
- Wide and generous health benefits
- Significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSEHRCRMERPtraining content developmentdata analysisKPI trackingproduct utilizationtraining strategiescustomer engagement
Soft skills
communicationorganizationcollaborationproblem-solvinginfluencecustomer serviceproject managementadaptabilityleadershiptraining delivery