BlueScope

Operations

• Provide inspections, erector training, field calls and claims processing
• Write field reports for the company and Builders
• Perform warranty and claim inspections
• Assist regions with claim resolutions
• Provide software training for erectors
• Assist Product Excellence team to test new products

Field Operations Advisor

Inside Sales

• Provide estimating, quoting, quote follow up, and market price tracking support to Deck Division Outside Sales Representatives (OSRs).
• Support all sales territories during OSR absences and vacations.
• Serve as first line technical support for customers and general technical inquiries received by Customer Service Representatives and through the ASC website.
• Deliver accurate estimates, responsive quotations, and technical product guidance to customers and OSR’s.
• Manage low volume customer base for California territories.
• Stay current of product knowledge, pricing, and competitor offerings.
• Assist OSR’s with product substitution submittals.
• Provide value engineering proposal support to OSR’s.
• Participate in weekly sales meetings and 1:1 meeting with OSR, taking responsibility for sales improvement initiatives and other assigned action items.

Inside Sales Technical Specialist

Account Executive

• Provide support to Customers and Outside Sales Representatives (OSR).
• Align the designated Sales Team supporting the sales growth of the division.
• Provide quoting, estimating, and general sales support to assigned territories.
• Work lead generations directly or connect them to OSR’s as appropriate.
• Work closely with the ASC Deck OSR team and Technical Representative.
• Demonstrate the drive to generate leads via various communication channels.
• Participate in weekly sales meetings and 1:1 meetings with OSR.

Inside Sales Representative

Data Analyst

• Develops and executes advanced analytics and strategic insights that drive revenue quality, margin expansion, and optimal capacity utilization.
• Translates financial goals, sales requirements and manufacturing constraints into data-driven pricing strategy.
• Improves reliability of margin and cost data in partnership with Finance and Operations.
• Designs and deploys Power BI dashboards and models and applies advanced analytics to translate complex data into clear commercial action.
• Presents insights and influences decisions at the VP and President level.
• Creates and deploys scenario tools for pricing, product and customer portfolio decisions.
• Owns end-to-end margin performance analysis across customers, segments, and plants, converting insight into decisive action.
• Builds and operationalizes pricing elasticity models to drive disciplined, data-backed price optimization.

Revenue Strategy and Analytics Manager

Business Development Rep

• Expanding BlueScope Coated Products’ market presence by identifying, developing, and securing new business opportunities
• Building relationships across OEMs, service centers, fabricators, distributors, and specification influencers
• Executing strategies that boost recruitment and expand accounts
• Driving growth among coil painting customers
• Managing the sales cycle from opportunity identification through qualification, proposal, contract negotiation, and closing
• Forecasting and monitoring territory performance against growth targets and pipeline metrics
• Representing BlueScope at regional trade events, customer open houses, and industry association activities

Business Development Manager

Sales

• Manage customer relationships and negotiate commercial and supply agreements
• Implement strategies to achieve sustainable financial results
• Drive development of a high-performance customer/Builder organization

Area Sales Manager

Customer Support

• Assist the Project Manager with field calls
• Receive initial reports of field issues from customers (Builders)
• Manage the life cycle of the field issue which includes, investigating the issue, and collaborating with other functions of the business
• Serve as the contact for the customer (Builder) throughout the claims process
• Contribute to providing services and products with Zero Defects
• Respond to field issues reported by the Builders and problem solve field issues to resolve claims
• Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors
• Write change orders and ensure they flow properly through the business
• Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
• Track and follow-up on status of claims
• Document potential claim issues and provide Project Managers with back-up information for submitted claims
• Complete claims analysis and develop training on results of root cause analysis
• Create field call tracking matrix for complex multi-phase projects
• Hold communication meetings with internal and external personnel to bring all claims and errors to completion
• Facilitate communications with Builder during claims investigation and resolution process

Construction Customer Service Representative

• Own regional commercial performance, including revenue, margin, mix, and segment‑aligned targets.
• Lead and mature the commercial operating model, ensuring forecasting accuracy, opportunity strategy discipline, and pipeline quality.
• Translate enterprise strategy into regional strategic plans, clearly communicating priorities and enabling high‑impact execution.
• Direct Builder/Partner network performance, segmentation, capability development, and distribution integrity.
• Oversee regional reporting, including business reviews, market insights, competitive intelligence, forecast accuracy, and customer experience metrics.
• Serve as the regional executive sponsor for major pursuits in partnership with enterprise and strategic account teams.
• Build high‑performance leadership bench strength by developing talent, elevating capability, and managing performance rigorously.
• Steward Builder/Partner experience excellence, ensuring responsiveness, communication quality, and overall partnership health.
• Act as the region’s change leader, driving cultural alignment, transformation adoption, and execution of enterprise initiatives.
• Enhance regional brand reputation and market presence, ensuring consistent representation and positive sentiment across the field.