BlueScope

Customer Support

• Assist the Project Manager with field calls
• Receive initial reports of field issues from customers (Builders)
• Manage the life cycle of the field issue which includes, investigating the issue, and collaborating with other functions of the business
• Serve as the contact for the customer (Builder) throughout the claims process
• Contribute to providing services and products with Zero Defects
• Respond to field issues reported by the Builders and problem solve field issues to resolve claims
• Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors
• Write change orders and ensure they flow properly through the business
• Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
• Track and follow-up on status of claims
• Document potential claim issues and provide Project Managers with back-up information for submitted claims
• Complete claims analysis and develop training on results of root cause analysis
• Create field call tracking matrix for complex multi-phase projects
• Hold communication meetings with internal and external personnel to bring all claims and errors to completion
• Facilitate communications with Builder during claims investigation and resolution process

Construction Customer Service Representative

Sales

• Own regional commercial performance, including revenue, margin, mix, and segment‑aligned targets.
• Lead and mature the commercial operating model, ensuring forecasting accuracy, opportunity strategy discipline, and pipeline quality.
• Translate enterprise strategy into regional strategic plans, clearly communicating priorities and enabling high‑impact execution.
• Direct Builder/Partner network performance, segmentation, capability development, and distribution integrity.
• Oversee regional reporting, including business reviews, market insights, competitive intelligence, forecast accuracy, and customer experience metrics.
• Serve as the regional executive sponsor for major pursuits in partnership with enterprise and strategic account teams.
• Build high‑performance leadership bench strength by developing talent, elevating capability, and managing performance rigorously.
• Steward Builder/Partner experience excellence, ensuring responsiveness, communication quality, and overall partnership health.
• Act as the region’s change leader, driving cultural alignment, transformation adoption, and execution of enterprise initiatives.
• Enhance regional brand reputation and market presence, ensuring consistent representation and positive sentiment across the field.

Regional Sales Director

Marketing

• Enter data into database systems
• Regularly update order status
• Verify data accuracy by comparing it to source documents
• Interact with employees to verify/restrict duplication of purchases &/or sales
• Review data for deficiencies or errors
• Ensure good customer relations by acting in a courteous, safe, and professional manner
• Communicate pricing information and material specifications to customers

Marketing Administrator

Sales Engineer

• Develop structural estimates for complex pre-engineered buildings (PEB), conventional, and hybrid structures.
• Review building drawings and specifications to determine the scope of work required for proposals.
• Engage with customers to understand their building requirements, clarify details, and confirm proposal delivery schedules.
• Identify framing solutions that best meet building requirements, considering in-place costs and schedules.
• Ensure builders receive timely, accurate, and optimized quotations, along with pre-order support.
• Assist the sales team with information needed for setting final prices and providing accurate quotations to builders.

• Drive development of a high performance customer/Builder organization focused on achieving product and service sales goals within the territory
• Establish and develop customer relationships to build a strong customer/Builder organization
• Develop effective customers/Builders to achieve market share coverage to maximize financial results
• Increase business performance through customer/Builder relationships, with focus on product, pricing, training, and procedure

District Sales Manager – North Texas Territory

Operations

• Represent the company’s interests on jobsites by providing inspections, erector training, field calls and claims processing
• Travel on short notice to States and countries in assigned territories
• Perform warranty and claim inspections
• Write field reports for the company and Builders
• Assist regions with claim resolutions
• Provide software training for erectors
• Assist Product Excellence team to test new products

Construction Field Operations Advisor

• Lead and manage customer-facing teams covering customer success, onboarding, training, and support, ensuring alignment with company business goals and service excellence.
• Coach, mentor, and develop customer experience teams, fostering a culture of accountability, collaboration, and high performance.
• Oversee customer registration, vetting, onboarding, and training processes to deliver seamless experiences from first contact through ongoing engagement.
• Manage escalations and complex customer issues with timely resolution, maintaining high standards of service and customer trust.
• Act as strategic connectors across departments, influencing both customer and business outcomes: Project management – leading initiatives that bridge marketing, product, and support; executing CX roadmaps with measurable goals.
• Collaborate closely with sales, product development, marketing, and operations teams to ensure customer feedback informs service, product feature development, and continuous improvement efforts.
• Data analytics and CX metrics – proficiency with Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and journey analytics to identify friction points and drive action.
• Act as a customer advocate internally, driving improvements and innovations based on customer insights and industry benchmarks. Use data analytics and customer health metrics to identify risk areas, report trends to senior leadership, and recommend strategic initiatives for growth and retention.