Metro Service Manager - Michigan / Wisconsin
HopSkipDrive
Swift
Account Lead, Agency Growth
Bluefish AI
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Senior
Tech Stack
Swift
About the role
- Own the success and growth of key agency accounts, understand growth drivers, identify opportunities for product usage and expansion, manage risks, and build strategic plans to achieve customer business objectives.
- Build and maintain strong relationships within account teams.
- Provide strategic consulting to business leaders, partnership teams and CoEs, helping them navigate AI marketing and fully leverage Bluefish products to achieve their business objectives.
- Develop case studies and best practices that showcase thought leadership and deliver actionable insights to customers.
- Continuously monitor industry trends within the marketing technology landscape, adjusting account strategies proactively to align with market dynamics.
- Ensure clear communication between internal and customer teams, advocate internally for customer needs, and incorporate client feedback into service and product enhancements.
- Proactively monitor account health through regular assessments of customer satisfaction, product usage, and service delivery.
- Oversee renewal processes and actively seek opportunities for account expansion.
Requirements
- 5+ years of proven experience in enterprise account management or similar role in a Digital Advertising, SaaS or technology company, with a mix of startup and enterprise environments preferred.
- Proven track record of building and growing relationships with Fortune 500 customers and Agencies.
- Demonstrated ability to communicate, present, and influence effectively across all levels of an organization, including C-level.
- Ability to craft client-focused solutions based on strategic needs.
- Ability to interpret customer data to provide analysis and recommendations to customer and agency teams.
- Exceptional ability to manage multiple project timelines and details simultaneously while maintaining sharp attention to detail under pressure.
- Outstanding listening, negotiation, and presentation skills.
- Excellent verbal and written communication abilities.
- Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
- High energy, self-starter attitude with a bias toward action.
