Senior Network Operations Manager, Specialty Care
Spring Health
NOC Technician I
Blue Stream Fiber
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The NOC Technician is responsible for the 24x7x365 real time monitoring and surveillance of the Blue Stream Fiber Network and the services that traverse it.
- The position will monitor, document, and investigate incoming platforms, service alarms and escalations from business partners (e.g., Customer Care, Commercial Services, Field Services), create trouble tickets in accordance with existing guidelines, troubleshoot, and remotely restore challenges on various platforms.
- The Technician will assume responsibility for reactive and proactive tasks outlined in core processes (Event Management, Incident Management, Change Management and Knowledge Management) and collaborate with other organizations within Blue Stream Fiber to facilitate various tasks.
Requirements
- High School Diploma/GED or equivalent experience.
- Minimum of 3 years as CATV Service Tech or related technical experience.
- Two-year technical college degree or equivalent military technical training.
- Two or more years of relevant work experience (Telco or MSO) preferred.
- CCNA, A+, Network +, or other certifications are considered a plus.
Benefits
- - Medical, Dental and Vision
- - PTO & Holidays
- - 401K + Match
- - Life Insurance
- - FSA & HSA
- - Short Term/Long Term Disability
- - Legal Plan Support & EAP
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingmonitoringdocumentationevent managementincident managementchange managementknowledge managementtrouble ticketing
Soft skills
collaborationcommunication
Certifications
CCNAA+Network +
