Network Operations

• Manage on-call scheduling and effectively handle incident management escalation using tools like Opsgenie.
• Troubleshoot and remediate basic tier-1 level infrastructure, application, or IT issues following detailed runbooks.
• Manage and triage alerts and monitors using Datadog and Site24x7.
• Monitor and escalate security issues via Lacework and Crowdstrike in a read-only capacity.
• Use ticketing systems (Jira, Zendesk) to manage and resolve tickets and customer inquiries.
• Troubleshoot AWS, Azure, Apigee, and ELK for log monitoring and collection in a read-only capacity.
• Provide user support for identity management tasks using Okta.
• Collaborate with other teams to improve and update runbooks and processes.
• Participate in 24/7 support rotation including overnight shifts, weekends, and holidays to ensure operational efficiency and customer satisfaction.

NOC Engineer

Senior Manager, Network Operations

Network Operations Manager

NOC Engineer

Junior Network Operations Engineer

Program Manager – Network Operations