Definity First

NOC Engineer

Definity First

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudElasticSearch

About the role

  • Manage on-call scheduling and effectively handle incident management escalation using tools like Opsgenie.
  • Troubleshoot and remediate basic tier-1 level infrastructure, application, or IT issues following detailed runbooks.
  • Manage and triage alerts and monitors using Datadog and Site24x7.
  • Monitor and escalate security issues via Lacework and Crowdstrike in a read-only capacity.
  • Use ticketing systems (Jira, Zendesk) to manage and resolve tickets and customer inquiries.
  • Troubleshoot AWS, Azure, Apigee, and ELK for log monitoring and collection in a read-only capacity.
  • Provide user support for identity management tasks using Okta.
  • Collaborate with other teams to improve and update runbooks and processes.
  • Participate in 24/7 support rotation including overnight shifts, weekends, and holidays to ensure operational efficiency and customer satisfaction.

Requirements

  • Previous experience in a tier-1 support role or similar technical support position.
  • Proficiency in managing and triaging alerts and monitors using enterprise monitoring tools such as Datadog and Site24x7.
  • Familiarity with cloud security tools like Lacework and Crowdstrike in a read-only capacity to monitor and escalate security issues.
  • Experience in incident management and on-call scheduling using tools like Opsgenie.
  • Knowledge of troubleshooting methodologies and the ability to follow detailed runbooks for basic issue remediation.
  • Working knowledge of ticketing systems such as Jira and Zendesk for effective ticket management.
  • Familiarity with AWS, Azure, Apigee, and ELK (Elasticsearch and Kibana) for troubleshooting and log monitoring in a read-only capacity.
  • Experience with identity management platforms such as Okta for user support tasks.
  • Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
  • English Advanced.
  • Willingness to participate in a 24/7 support rotation including overnight shifts, weekends, and holidays.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident managementtroubleshootingalert managementlog monitoringidentity managementcloud securityticket managementrunbook adherencebasic issue remediationsupport role experience
Soft skills
communication skillscollaborationcustomer satisfactionproblem-solvingwillingness to work shifts