Definity First

Sales

• Lead full lifecycle Salesforce Sales Cloud designs, implementations, and enhancements, integrating agentic AI capabilities (Salesforce Agentforce) while ensuring alignment with business goals.
• Architect and deliver automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate to streamline sales operations and boost productivity.
• Collaborate with sales, service, IT, and leadership teams to identify sales process challenges and deliver scalable, high-impact solutions.
• Deliver customized solutions for different sales organizations while maintaining a unified data model.
• Lead and mentor a team of Sales Cloud specialists, fostering a culture of innovation and proactive problem-solving.
• Conduct workshops, demos, and training sessions to gather requirements and promote Salesforce best practices.
• Configure and optimize Sales Cloud features automation, workflows, integrations, and reporting.
• Architect and deliver automated and AI-powered workflows that interact seamlessly with CRM data and business processes.
• Conduct testing, resolve platform issues efficiently, and ensure system stability and user satisfaction.

Salesforce Sales Cloud Lead

• Lead end-to-end Salesforce Service Cloud designs, implementations, and enhancements, integrating agentic AI capabilities and ensuring technical alignment with business needs
• Architect and deliver automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate
• Collaborate with cross-functional teams to identify service challenges and deliver scalable, high-impact solutions
• Lead and mentor a team of Service Cloud specialists, fostering a culture of innovation, quality, and proactive problem-solving
• Oversee project governance, timelines, risk management, and compliance with security and data privacy policies
• Conduct workshops, demos, and training sessions to elicit requirements and promote best practices
• Configure and optimize Service Cloud features Omni-Channel, Service Console, automation, case management, and reporting

Salesforce Service Cloud Lead

• Lead full lifecycle Salesforce Data Cloud designs and implementations
• Architect and deliver automated solutions
• Provide leadership on AI capabilities within Salesforce
• Manage the identity resolution process and customer Golden Record
• Collaborate with stakeholders to identify data challenges
• Lead and mentor a team of Data Cloud specialists
• Manage project timelines and adherence to data security standards

Salesforce Data Cloud Lead

Software Engineer

• Lead the design, development, and implementation of Dynamics 365 F&O solutions
• Customize and extend the Dynamics 365 F&O platform using X++ programming
• Collaborate with stakeholders to understand business requirements
• Perform system configurations, testing, debugging, and performance tuning
• Develop and maintain data migration strategies and tools
• Provide technical guidance and mentorship to junior developers

Senior Dynamics 365 F&O Developer

Network Operations

• Manage on-call scheduling and effectively handle incident management escalation using tools like Opsgenie.
• Troubleshoot and remediate basic tier-1 level infrastructure, application, or IT issues following detailed runbooks.
• Manage and triage alerts and monitors using Datadog and Site24x7.
• Monitor and escalate security issues via Lacework and Crowdstrike in a read-only capacity.
• Use ticketing systems (Jira, Zendesk) to manage and resolve tickets and customer inquiries.
• Troubleshoot AWS, Azure, Apigee, and ELK for log monitoring and collection in a read-only capacity.
• Provide user support for identity management tasks using Okta.
• Collaborate with other teams to improve and update runbooks and processes.
• Participate in 24/7 support rotation including overnight shifts, weekends, and holidays to ensure operational efficiency and customer satisfaction.

NOC Engineer

Full-stack Engineer

• Lead and mentor a team of developers, ensuring best practices in software engineering.
• Act as the technical reference point for architecture decisions, API integration, and cloud connectivity.
• Stay hands-on by developing core modules and reviewing complex code.
• Drive the design, development, and deployment of Windows-based applications built on the .NET Framework with SQL Server backends.
• Oversee integration with CAD systems, including APIs, TCP/IP communication, and XML/JSON data exchange.
• Ensure software quality through validation testing, debugging, and simulator tools.
• Collaborate with stakeholders, system administrators, and other technical teams to align deliverables with business needs.
• Contribute to deployment strategies, installer configurations, and Windows system administration tasks.

Tech Lead, Desktop Applications

Platform Engineer

• Emphasis on business process automation through Power Automate and building solutions with Power Apps.
• Collaborate with internal teams and customers to gather requirements and translate them into scalable, functional solutions.
• Integrate external services and APIs with Power Platform to support business processes.
• Provide technical guidance and support throughout the development lifecycle.
• Ensure high-quality delivery through best practices and continuous improvement.
• Drive digital transformation projects in collaboration with a cross-functional team.

Power Platform Developer

Software Development Lead, Desktop Applications

• Develop and maintain integrations between Windows-based applications, CAD systems, and external platforms.
• Implement and optimize API connections, data flows, and messaging systems.
• Write and maintain .NET and Python scripts for integrations.
• Monitor and troubleshoot integration pipelines, ensuring performance and data accuracy.
• Collaborate closely with the Windows Developer and other stakeholders to ensure seamless delivery.
• Document integration processes, data mappings, and configurations.
• Contribute to deployment strategies and monitoring for integration services.

Integration Developer

Security Engineer

• Manage software release cycles and version control processes.
• Oversee regression testing and system validation.
• Implement security policies and enforce compliance standards.
• Administer RBAC and compliance frameworks.
• Monitor and audit system security and compliance.

Security Administrator

We are looking for a skilled Dynamics 365 and Power Platform Developer with expertise in Dynamics 365 and Power Platform.
This role focuses on developing custom applications, integrations, and enhancements using JavaScript and Azure Logic Apps.
Design and develop Dynamics 365 and Power Platform solutions.
Create custom components using JavaScript and Azure Logic Apps.
Work closely with functional consultants and clients to align solutions.
Debug, test, and deploy customizations and integrations.
Provide technical support and enhancements for existing solutions.

Dynamics 365 and Power Platform Developer

Manager

• Lead and coordinate shared delivery teams across multiple projects
• Ensure high-quality service delivery in alignment with client expectations
• Build strong client relationships and act as a trusted advisor
• Implement strategies for operational efficiency and process improvement
• Track, report, and improve delivery performance
• Contribute to high-impact solutions while collaborating with a mission-driven, highly talented team
• Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies