Blue Stream Fiber

Product Manager

• - Partner with the Director of Product Management to evaluate and support new Connectivity opportunities and services.
• - Contribute insights on feasibility, customer value, and market differentiation to help shape Blue Stream’s connectivity roadmap.
• - Assist in managing the lifecycle of Connectivity services from initial concept and vendor evaluation through launch, growth, and eventual sunset, ensuring offerings remain competitive, customer-focused, and aligned with Blue Stream’s strategic goals.
• - Monitor product performance against key metrics, gather customer and cross-functional feedback, and recommend enhancements or adjustments throughout the lifecycle to maximize product value and long-term growth.
• - Collaborate with Engineering, other key internal stakeholders, and business partners to support seamless integration of third-party connectivity platforms and services that expand customer choice, enhance value, and drive incremental revenue growth through differentiated offerings and improved financial outcomes.
• - Work with Marketing to maintain up-to-date, customer-facing content for Internet, Voice, and Mobile products.
• - Enable Sales by providing training support, updated product materials, and competitive positioning to drive adoption and revenue growth across connectivity services.
• - Maintain accurate internal documentation, competitive analysis, and market data specific to Connectivity offerings.
• - Support timely Training Alerts and product updates to Sales, Marketing, and Customer Service to ensure teams stay aligned on connectivity product changes and launches.
• - Assist in managing timelines, deliverables, and cross-team execution for new connectivity product launches and enhancements.
• - Ensure seamless rollouts that meet customer needs, strengthen Blue Stream’s competitive position, and align with business objectives.

Associate Product Manager

Customer Support

• - Supervise, coach, and mentor a team of CX Representatives (Tier I, II, and III).
• - Conduct regular performance evaluations, call monitoring and provide feedback.
• - Monitor team performance to ensure adherence to company policies, procedures, and KPIs.
• - Manage team scheduling, attendance, and leave requests to ensure adequate coverage.
• - Oversee daily Customer Experience operations, ensuring efficiency and effectiveness.
• - Handle escalated customer issues, ensuring prompt and satisfactory resolutions.
• - Analyze Customer Experience metrics and reports to identify areas for improvement and implement corrective actions.
• - Ensure that all customer interactions are handled with the highest level of professionalism and in line with company standards.
• - Regularly review customer interactions (calls, emails, and chats) to ensure quality and compliance.
• - Assist in developing and updating training programs, SOPs, and quality assurance guidelines.
• - Work closely with other departments (e.g., IT, HR, Field Operations, Training) to address operational challenges and support team needs.
• - Serve as the primary point of contact between the Customer Experience team and senior management.
• - Provide regular updates to management on team performance, challenges, and achievements.
• - Stay updated on the latest industry trends, company products, and services.
• - Lead or participate in projects aimed at improving Customer Experience operations, recommend process improvements to improve customer satisfaction, and ensure high levels of employee engagement.
• - Identify training needs and opportunities for team members and arrange for appropriate training sessions.

Customer Experience Supervisor

Sales

• Build Relationships of influence in this sector by connecting with key executives, decision makers, and influencers to ensure satisfaction at the highest levels,
• Establish a pipeline of opportunities by demonstrating deep knowledge of the property owners and asset managers to align product offerings and packages with client needs.
• Collaborate internally with the Product team to ensure that features, benefits, and product packaging are aligned with these verticals needs.
• Work with marketing to develop the Blue Stream Fiber brand as “The” go-to fiber-optic provider for all MDU properties in the state.

Multifamily Sales Director

• Build Relationships of influence in this sector by connecting with key executives, decision makers, and influencers to ensure satisfaction at the highest levels.
• Establish a pipeline of opportunities by demonstrating deep knowledge of the property owners and asset managers to align product offerings and packages with client needs.
• Collaborate internally with the Product team to ensure that features, benefits, and product packaging are aligned with these verticals needs.
• Work with marketing to develop the Blue Stream Fiber brand as “The” go-to fiber-optic provider for all MDU properties in the state.

Business Development Rep

• Attend Trade Shows segments (HOA/COA, Developer, Multifamily) to promote company Products and services and build relationships with potential clients (in partnership with marketing and VP Sales).
• Attending all CAI events, Management Company sponsored events, ULI, and NMHC events to stay updated with industry trends and network with key stakeholders.
• Host Webinar for Board members.
• Implement video marketing strategies to enhance brand visibility and attract new customers (partnership with marketing and VP of Sales).
• Maintain a strong LinkedIn presence by creating and sharing engaging content, connecting with industry professionals, and participating in relevant groups and discussions.
• Attend Site Surveys to assess client needs and provide tailored solutions (as needed).
• Develop and implement sales strategies to achieve sales targets and expand market share.
• Collaborate with sales coordinator to organize events, webinars and other promotional activities to generate leads and nurture customer relationships.
• Meeting KPR’s goals for all activities.

Business Development Supervisor – Multi-Family

Network Operations

• The NOC Technician is responsible for the 24x7x365 real time monitoring and surveillance of the Blue Stream Fiber Network and the services that traverse it.
• The position will monitor, document, and investigate incoming platforms, service alarms and escalations from business partners (e.g., Customer Care, Commercial Services, Field Services), create trouble tickets in accordance with existing guidelines, troubleshoot, and remotely restore challenges on various platforms.
• The Technician will assume responsibility for reactive and proactive tasks outlined in core processes (Event Management, Incident Management, Change Management and Knowledge Management) and collaborate with other organizations within Blue Stream Fiber to facilitate various tasks.

NOC Technician I

• Responsible for all bulk sales to existing MDUs in the multi-family sector
• Oversight of sales, product and pricing strategy and partnership with marketing to build a differentiated strategy and generate a pipeline of new customers
• Build relationships of influence with key executives, decision makers, and influencers to ensure satisfaction at the highest levels
• Establish a pipeline of opportunities by demonstrating deep knowledge of property owners and asset managers to align product offerings and packages with client needs
• Collaborate internally with the Product team to ensure features, benefits, and product packaging are aligned with vertical needs
• Work with marketing to develop the Blue Stream Fiber brand as the go-to fiber-optic provider for MDU properties
• Act as an entrepreneurial, hands-on sales leader to evolve the go-to-market strategy for this emerging vertical
• Reports to Executive Vice President Sales

• Advance Blue Stream’s connectivity portfolio focusing on Internet, Voice, and Mobile services.
• Support full product lifecycle: concept, vendor evaluation, launch, growth, sunset.
• Monitor product performance and recommend enhancements.
• Support new product initiatives including third-party partnerships and amenity product expansion.
• Collaborate with Engineering, stakeholders, and partners for third-party integration.
• Work with Marketing and Sales to maintain content and enable adoption.
• Maintain documentation, competitive analysis, and market data.
• Assist in managing timelines and cross-team execution for launches.
• Focus on customer needs and attention to detail.
• Build cross-functional relationships and analyze data to inform product recommendations.
• Serve as vendor liaison and communicate complex product details simply.

Revenue Operations

• The VP of Revenue Operations is a key leadership role responsible for aligning the company's revenue-generating functions (sales, marketing, customer success, and account management) to drive efficiency, transparency, and growth. This individual will leverage data and analytics to influence and improve strategy, systems, analytics, enablement, and process optimization across the entire customer lifecycle to help Blue Stream Fiber achieve its growth and profitability goals.

Associate Product Manager

Customer Experience Supervisor

Multifamily Sales Director

Multifamily Sales Director

Business Development Supervisor – Multi-Family

NOC Technician I

Multifamily Sales Director

Associate Product Manager

VP Revenue Operations