Blue Stream Fiber

Community Manager

• Market Penetration: Prospect, pitch, and close new HOA and community bulk contracts in new or early-stage Blue Stream Fiber markets.
• Pure Hunting: Target and secure communities that currently lack Blue Stream Fiber service, driving new unit growth through bulk agreements.
• Community Education: Present to HOA boards, developers, and property managers to explain the value of fiber-based bulk service models.
• Pipeline Generation: Develop and manage a proactive pipeline through cold outreach, community networking, and event participation.
• Market Development: Gather intelligence on competitors, developers, and planned communities to identify future opportunities.
• Cross-Functional Coordination: Work closely with construction, operations, and marketing teams to ensure alignment between network deployment and new sales opportunities.
• Performance Management: Track activity and performance metrics including new contracts, total units signed, and deal cycle times.

Community Development Manager

Business Intelligence Developer

• Design, build, and maintain Power BI dashboards and reports for both operational and executive stakeholders.
• Translate complex business needs into clear, actionable reporting and data visualizations.
• Lead data validation efforts to ensure consistency, accuracy, and trust in reporting outputs.
• Collaborate cross-functionally with Finance, Operations, and Senior Leadership Team to deliver performance metrics that inform strategic decisions.
• Manage recurring performance reporting cycles and respond to ad-hoc data requests.
• Maintain and enhance self-service reporting tools to support scalable, data-informed decision-making.
• Act as a liaison between technical teams and business users to align reporting with practical use cases and priorities.

Business Intelligence Analyst

Account Executive

• - The primary duty of a Field Sales Representative is making sales and/or obtaining orders or contracts for services that will be paid by the client or customer; and is customarily and regularly engaged away from the office and in community-based locations.
• - This representative can be asked to travel throughout the state based on business needs
• - Identifies upselling opportunities by identifying residential prospects in assigned community events, evaluating their needs.
• - Participates in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• - Provides feedback to enhance sales processes.
• - Maintains quality service by selling appropriate solutions in keeping with Company’s standards and identified Revenue and Penetration objectives.
• - Identifies upselling opportunities and offer residents additional or upgraded services.
• - Maintains product and technical knowledge by engaging in group discussions, attending sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• - Coordinate and conduct Town Halls with the property to educate residents on what is to come; now that a contract has been signed with Blue Stream and to schedule their consultation appointment.
• - Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc.
• - Conduct training on Blue Stream products and services during the installation period to familiarize community residents with our platform.
• - Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling.
• - Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers.
• - Create orders utilizing the ICOMS billing system for appointments and updating accounts.
• - Utilize data entry systems to register new clients for their services.
• - Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience.
• - Handoff launch or conversion to normal operations and account management when appropriate.

Field Sales Representative

Network Engineer

• The Access Network Engineer is responsible for the architecture, deployment, and operational support of the organization’s fiber access network. This role focuses on GPON and XGS-PON broadband platforms, including OLT systems, ONT lifecycle management, and integration with aggregation, IP routing, and subscriber management platforms.

Access Network Engineer

Project Manager

• Oversight and leadership of the defined Construction workforce within your pod and footprint, including regional leadership, local supervisors, internal employees but also contracted workforce working inside the construction teams.
• Ownership of the network build strategy in partnership with Engineering within your pod and footprint, implementing a comprehensive network deployment strategy in alignment with the company's growth objectives.
• Accountability in projects planning and execution, creating deployment plans, managing external dependencies, prioritizing as necessary and reviewing key performance indicators (KPIs), with ability to oversee hundreds of projects simultaneously to timely and efficient deployment of network infrastructure.
• Be an inspiring leader, fostering a culture of excellence, innovation, and collaboration within the network deployment team but also within the op. Your mentoring and coaching enable team members to reach their full potential, resulting in a high-performing and motivated workforce.
• Partner across the senior leadership team to ensure an end-to-end, best-in-class customer experience is delivered while continuing to drive employee engagement.
• Establish and maintain strong relationships with vendors, suppliers, and contractors involved in network deployment, ensuring a timely delivery of projects.
• Prioritize network reliability and performance, implementing rigorous quality assurance processes throughout the deployment lifecycle. Your commitment to excellence ensures a seamless and superior customer experience.
• Stay abreast of relevant regulations and compliance requirements in the telecommunications industry. Your expertise in navigating regulatory challenges ensures the company operates within legal frameworks.
• Serve as a strategic and technical partner to the Senior Leadership team to drive excellence in operational execution and rigor across all core functions and business processes. Provide insight and counsel relative to strategic planning and technical leadership.
• Establish best-in-class processes and policies that improve the operational effectiveness of the company. Enhance established KPI, project timelines, cost to build, and ensure execution.
• Provide strategic leadership and guidance to the pod leaders, empowering them to effectively lead a team of construction and project managers.
• Collaborate with the Director of Design to develop and execute strategic plans for construction projects, ensuring alignment with overall business objectives.
• Work closely with the Director to assess project feasibility, conduct risk assessments, and allocate resources in line with organizational goals.
• Review and analyze project performance metrics alongside the VP, preparing comprehensive reports for executive leadership that highlight milestones, challenges, and recommended improvements.

Director, Construction – Project Management

Customer Support

• Supervise, coach, and mentor a team of CX Representatives (Tier I, II, and III).
• Conduct regular performance evaluations, call monitoring and provide feedback.
• Monitor team performance to ensure adherence to company policies, procedures, and KPIs.
• Manage team scheduling, attendance, and leave requests to ensure adequate coverage.
• Oversee daily Customer Experience operations, ensuring efficiency and effectiveness.
• Handle escalated customer issues, ensuring prompt and satisfactory resolutions.
• Analyze Customer Experience metrics and reports to identify areas for improvement and implement corrective actions.
• Ensure that all customer interactions are handled with the highest level of professionalism and in line with company standards.
• Regularly review customer interactions (calls, emails, and chats) to ensure quality and compliance.
• Assist in developing and updating training programs, SOPs, and quality assurance guidelines.
• Work closely with other departments (e.g., IT, HR, Field Operations, Training) to address operational challenges and support team needs.
• Serve as the primary point of contact between the Customer Experience team and senior management.
• Provide regular updates to management on team performance, challenges, and achievements.
• Stay updated on the latest industry trends, company products, and services.
• Lead or participate in projects aimed at improving Customer Experience operations, recommend process improvements to improve customer satisfaction, and ensure high levels of employee engagement.
• Identify training needs and opportunities for team members and arrange for appropriate training sessions.

Community Development Manager

Business Intelligence Analyst

Field Sales Representative

Access Network Engineer

Director, Construction – Project Management

Supervisor, Customer Experience