Blue Stream Fiber

Architect

• - Maintain the ICOMS billing system and its IBM Host while implementing new processes and features.
• - Assist with Data Migrations as well as Standardizing and/or automating various tasks.
• - Troubleshoot all ICOMS and related issues to resolution.
• - Support various key, customer facing departments with new issues and projects.
• - Document new and current department processes and step by step instructional guides.
• - Configure, apply, test, and document any requested changes prior to production implementation.

MIS Architect

Director

• Build and grow market share in given territory through networking, relationships, trade shows, expos and industry events.
• Collaborate with other departments to formulate strategic outreach campaigns to generate sales leads and brand recognition.
• Build relationships and rapport with potential clients through multiple means of communication.
• Identify key stakeholders for each account and establish buying needs and goals for each stake holder.
• Create buying confidence for potential customers by implementing trusted advisor sales strategy.
• Execute compelling presentations in person or via teleconference in front of large and small groups.
• Create accurate and customized proposal options for customers based on needs and goals identified during discovery.
• Maintain strong relationships with outside consultants, local/regional property managers, and other vendor groups within the HOA/COA vertical.
• Achieve or exceed monthly, quarterly, and annual sales goals and KPIs.

Director of Community Relations

Account Executive

• Handle inbound sales calls to establish new services and upgrade existing accounts.
• Conduct outbound campaigns to collect overdue payments, retain customers, and reactivate services.
• Handle inbound retention calls from existing customers to address concerns, resolve issues, and retain services.
• Present and promote company products/services in a compelling and customer-focused manner.
• Accurately and efficiently capture customer interactions, account updates, and sales results in the system to support follow-up opportunities, revenue growth, and an excellent customer experience.
• Meet or exceed daily, weekly, and monthly sales, and service performance metrics.
• Apply strong problem-solving skills to overcome objections and deliver win-win solutions.
• Follow call flows and sales strategies while adapting communication style based on customer needs.
• Collaborate with peers, supervisors, and cross-functional teams to enhance customer experience.
• Stay up to date on product knowledge, service features, promotions, and industry trends.

Inbound Sales Representative

Project Manager

• - Partner with permitting team to ensure approvals for any power related items that require permits are secured timely every time and serve as the senior escalation resource to solve any issues.
• - Tightly oversee all internal coordinator and 3rd party Business Partners to ensure actual construction of network extension, micro-ring buildouts and power enablement are completed up to the highest standard of Blue Stream Fiber.
• - Oversight of developer relations as it relates to ensuring build schedules are timely and partnering on solution to any changes in delivery – overseeing coordinator resource(s).
• - Serve as key input into CapEx forecasting and budgeting for Transport, Network Extension and Ring projects – be the internal source of truth for delivery timelines & updates inclusive of unit counts coming online.
• - Accountability in supporting planning and execution.
• - Establish and maintain strong relationships with vendors, suppliers, and contractors involved in delivery.
• - Manage the FPL relationship – ensure that we are on time for payments and following protocols across Florida.
• - Provide requirements to Supply Chain for procuring UPS and temporary power (e.g. generators) – ensure these are installed including to specification.

Project Manager – Ring and Transport

Customer Support

• The Customer Experience Representative I (CX Rep I) is responsible for delivering first-level customer support. This position is the initial point of contact for the most common inquiries, focusing on basic account management and Tier I technical troubleshooting. The CX Rep I is expected to resolve all straightforward matters promptly and accurately, ensuring a positive customer experience, while escalating more complex account or technical queries to senior representatives or supervisors.