Blue Stream Fiber

Community Manager

• Drive sales and subscriber growth through direct, in-person engagement within assigned communities.
• Conduct door-to-door outreach, community events, and property engagement initiatives.
• Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
• Upsell and cross-sell services to maximize revenue and customer satisfaction.
• Educate residents on product offerings, pricing, and service enhancements.
• Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
• Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.
• Assist during town halls to educate residents on new service availability.
• Support onboarding and installation phases.
• Serve as the on-site sales subject matter expert throughout property launches and conversions.
• Create and manage customer orders within the ICOMS billing system.
• Utilize internal systems for data entry, customer registration, and account updates.
• Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.).
• Provide feedback to improve sales processes and customer experience.
• Stay informed on competitive offerings, market trends, and industry developments.
• Contribute to community-level sales strategies and penetration goals.
• Partner with leadership to drive performance and achieve revenue targets.
• Collaborate with Field Sales Manager to meet and exceed sales objecti

Community Engagement Advisor – Bilingual Spanish

Account Executive

• Engage with both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other platforms for sales and customer service-related situations.
• Achieves sales and customer experience goals and objectives.
• Executes on outbound calling campaigns involving residential customers.
• Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment.
• Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
• Maintains accurate and timely sales database documentation throughout all phases of the service and sales process.
• Practices above average ability and accuracy in detailed work
• Meet or exceed key performance indicators (KPIs) set by manager and business unit
• Adherence to regular and predictable attendance and punctuality
• Performs other duties as assigned

Inbound Sales Representative

• Drive sales and subscriber growth through direct, in-person engagement within assigned communities.
• Conduct door-to-door outreach, community events, and property engagement initiatives.
• Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
• Upsell and cross-sell services to maximize revenue and customer satisfaction.
• Educate residents on product offerings, pricing, and service enhancements.
• Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
• Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.
• Assist during town halls to educate residents on new service availability.
• Support onboarding and installation phases.
• Serve as the on-site sales subject matter expert throughout property launches and conversions.
• Create and manage customer orders within the ICOMS billing system.
• Utilize internal systems for data entry, customer registration, and account updates.
• Provide feedback to improve sales processes and customer experience.
• Stay informed on competitive offerings, market trends, and industry developments.
• Contribute to community-level sales strategies and penetration goals.
• Partner with leadership to drive performance and achieve revenue targets.

Community Engagement Advisor

Revenue Operations

• Own and maintain the company's revenue operations infrastructure, including sales pipeline, portfolio, performance, and KPI reporting, ensuring a single source of truth across Sales, Marketing, Finance, Product, and Operations.
• Develop and deliver executive-level reporting, insights, and recommendations related to pipeline health, conversion performance, forecast accuracy, sales attainment, and business trends.
• Drive monthly, quarterly, and annual revenue planning processes by translating market opportunities, pipeline data, and historical performance into actionable targets and operating plans.
• Manage and optimize revenue systems, reporting tools, and business processes to improve visibility, scalability, data integrity, and operational efficiency.
• Lead cross-functional strategic initiatives focused on accelerating sales growth, improving conversion rates, reducing contract-to-activation timelines, and standardizing operational processes.
• Partner with senior leaders across Sales, Marketing, Finance, Product, and Operations to identify business opportunities, solve operational challenges, and execute strategic priorities.
• Partner to define the Revenue Operations roadmap, including CRM enhancements, reporting automation, AI-enabled capabilities, and continuous process improvement initiatives.
• Establish performance metrics, governance processes, and project management disciplines to ensure successful execution of key business objectives and transformational programs.
• Serve as a trusted advisor to leadership by providing data-driven insights that support decision-making, resource allocation, and long-term growth strategies.
• Expertise in Power BI data modeling, DAX calculations, and dashboard optimization.
• Experience leveraging PowerQuery to automate and standardize reporting workflows.
• Knowledge of RevOps best practices and GTM operational processes.
• Familiarity with AI-driven operational tools and automation.
• Experience supporting executive leadership and board-level reporting.
• Strong process improvement and change management capabilities.

Manager – Revenue Strategy and Analytics

Director

• Market Penetration: Prospect, pitch, and close new HOA and community bulk contracts in new or early-stage Blue Stream Fiber markets.
• Pure Hunting: Target and secure communities that currently lack Blue Stream Fiber service, driving new unit growth through bulk agreements.
• Community Education: Present to HOA boards, developers, and property managers to explain the value of fiber-based bulk service models.
• Pipeline Generation: Develop and manage a proactive pipeline through cold outreach, community networking, and event participation.
• Market Development: Gather intelligence on competitors, developers, and planned communities to identify future opportunities.
• Cross-Functional Coordination: Work closely with construction, operations, and marketing teams to ensure alignment between network deployment and new sales opportunities.
• Performance Management: Track activity and performance metrics including new contracts, total units signed, and deal cycle times.

Director of Community Relations

• Lead, develop, and mentor the growth of assigned Community Engagement team members.
• Work to hold team members accountable to their professional growth and development through continuous developmental efforts.
• Manage customer escalations in a manner that results in favorable customer satisfaction ratings.
• Coach and provide support on escalations/attendance/performance and all other agent behavior.
• Ensure coverage is secured for all duties given to the department. Assigning duties to team in an equitable manner, taking regional territories into account.
• Think abstractly, identifies patterns, and generates ideas and solutions.
• Develop and implement communication strategies to ensure positive and productive relationships with internal and external stakeholders.
• Conduct side-by-side coaching, monitor on-site performance, outbound phone activity/queues and accountability reports.
• Coach and train team in processing face-to-face interactions with customers while maintaining a high-level of customer satisfaction and exceeding department goals.
• Execute incentives that motivate sales performance to meet and exceed KPI’s.
• Input and maintain accurate data entry of all relevant information into ICOMS or other tools as necessary.
• Ensure Marketing/Promo’s match and work in ICOMS and working with MIS to resolve issues with campaigns.
• Possess excellent Leadership and Team Building Skills.
• Build interdepartmental relationships.
• Lead associates to exceed personal, team, and department goals.
• Complete monthly and quarterly goals check-ins.
• Other duties as assigned.

Community Engagement Supervisor

Network Operations

• - Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
• - Notify and escalate issues internally and externally as required in support of network outages and restoration events.
• - Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
• - Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
• - Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
• - Provide updates to customers, internal groups, and vendors as required in a timely manner.
• - Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
• - Validate restoration and repair actions made to correct issues and clear alarms once approved.
• - Validate operational success of development and maintenance.
• - Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
• - Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
• - Open cases with third party vendors and drive for resolutions within required SLA’s where applicable.
• - Comply with established Change Management and Incident Management processes.