NOC Technician I

Blue Stream Fiber

NOC Technician responsible for real-time monitoring of Blue Stream Fiber Network. Handling alarms, troubleshooting and collaboration with various teams for network management.

Posted 5/27/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility.
- Notify and escalate issues internally and externally as required in support of network outages and restoration events.
- Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.
- Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core.
- Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems.
- Provide updates to customers, internal groups, and vendors as required in a timely manner.
- Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements.
- Validate restoration and repair actions made to correct issues and clear alarms once approved.
- Validate operational success of development and maintenance.
- Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure)
- Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation.
- Open cases with third party vendors and drive for resolutions within required SLA’s where applicable.
- Comply with established Change Management and Incident Management processes.

Requirements

What you’ll need

- Must live in Florida
- High School Diploma/GED or equivalent experience.
- Minimum of 3 years as CATV Service Tech or related technical experience.
- Two-year technical college degree or equivalent military technical training.
- Two or more years of relevant work experience (Telco or MSO) preferred.
- CCNA, A+, Network +, or other certifications are considered a plus.

Benefits

Comp & perks

- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network monitoringremote diagnosticsmaintenance activitiestechnical supportHFC (CMTS)FTTX (GPON)IP Coretroubleshootingticketing systemsfault detection

Soft Skills

communicationproblem-solvingcustomer servicecollaborationtime managementfeedback provisionescalationrecommendationorganizationadaptability

Certifications

CCNAA+Network +two-year technical college degreemilitary technical training