Community Engagement Advisor – Bilingual Spanish

Blue Stream Fiber

Community Engagement Advisor responsible for driving subscriber growth and enhancing customer experience in MDU communities. Engaging with residents and property managers to deliver effective solutions and services.

Posted 7/21/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales, community engagement, and customer relationship management, with a strong focus on driving revenue growth and customer satisfaction. Proficient in utilizing sales strategies and internal systems to enhance service adoption and streamline processes.

Highest-signal resume keywords

Consultative Sales ExperienceCommunity EngagementCustomer Relationship ManagementBilingual (English/Spanish)Proficiency in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceTelecom KnowledgeCustomer Order ManagementData EntryAccount Updates

Soft Skills

Problem-SolvingDecision-MakingConflict ManagementOrganizational SkillsTime Management

Tools & Technologies

ICOMS Billing SystemMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Sales GrowthSubscriber GrowthUpsellingCross-SellingMarket Trends

About the role

Key responsibilities & impact

Drive sales and subscriber growth through direct, in-person engagement within assigned communities.
Conduct door-to-door outreach, community events, and property engagement initiatives.
Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
Upsell and cross-sell services to maximize revenue and customer satisfaction.
Educate residents on product offerings, pricing, and service enhancements.
Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.
Assist during town halls to educate residents on new service availability.
Support onboarding and installation phases.
Serve as the on-site sales subject matter expert throughout property launches and conversions.
Create and manage customer orders within the ICOMS billing system.
Utilize internal systems for data entry, customer registration, and account updates.
Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.).
Provide feedback to improve sales processes and customer experience.
Stay informed on competitive offerings, market trends, and industry developments.
Contribute to community-level sales strategies and penetration goals.
Partner with leadership to drive performance and achieve revenue targets.
Collaborate with Field Sales Manager to meet and exceed sales objecti

Requirements

What you’ll need

Must live in the Broward County, Florida area
Minimum 2+ years of sales experience (telecom experience preferred).
Proven success in consultative, field-based sales environments.
Strong problem-solving and decision-making capabilities.
Ability to manage conflict and build relationships in diverse environments
Excellent organizational and time management skills.
High level of accountability and performance ownership.
Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
Strong communication skills (written and verbal).
Bilingual (English/Spanish)

Benefits

Comp & perks

- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP