Associate Network Operations Center Engineer
Green Investment Group
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Senior Network Operations Manager, Specialty Care
Spring Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $142,500 per year
Job Level
Senior
About the role
- Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams.
- Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners.
- Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers.
- Collaborate with internal Clinical teams to design and document SOPs for providers.
- Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency.
- Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs.
- Track and analyze key metrics to inform process improvements and support clinical team performance.
- Forecast provider network needs based on referral volume and member demand.
- Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly.
- Support the design of scalable systems and processes that align network growth with demand.
Requirements
- 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems.
- 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration, or clinical coordination setting.
- Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments.
- Strong project management and documentation skills; able to bring clarity across multiple stakeholders.
- Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand, and drive operational efficiency.
- Attention to detail, follow-through, and ability to manage competing priorities.
- Strong written and verbal communication skills; able to synthesize complexity for diverse teams.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring.
- HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
- Employer sponsored 401(k) match of up to 2% for retirement planning.
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Competitive paid time off policies including vacation, sick leave, and company holidays.
- At 6 months tenure with Spring, 18 weeks parental leave for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep.
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
provider vetting frameworkvetting criteriaworkflow automationdata analysisprocess improvementproject managementSOP documentationforecastingmetrics trackingoperational efficiency
Soft skills
attention to detailfollow-throughcommunication skillsanalytical mindsetcross-functional collaborationclarity in documentationability to manage prioritiestroubleshootingsynthesis of complexitystakeholder management
