NOC Engineer
Definity First
AWSAzureCloudElasticSearch
NOC Technician
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $43,268 - $59,494 per year
Job Level
Junior
Tech Stack
LinuxTCP/IP
About the role
- Responsible for following operational procedures and guidelines established by management, to include some knowledge of the business structure and interdependencies between departmental applications, i.e. A/P, A/R, Order Entry and Ware Housing, etc.
- Monitoring of all data center hardware platforms for hardware and operating system related alerts, errors, warnings, performance, communications related issues, or problem conditions.
- This includes the notification and contact of technical support employees, management, and possibly vendor/manufacturer support if applicable, during business hours or off-hours.
- This support further includes, updating, and or creating documentation/reporting of such events.
- Responsible for the monitoring of system software on all current platforms within the data center.
- This monitoring is defined as documented run procedures and observation or actions to active jobs/programs, menus, whether run by the operations department, any of the development staff.
- This includes the notification and contact of software support employees/consultants responsible for the software, if in question, and may require further escalation by the contact of managers or directors if production or processes are affected.
- Further includes detailed documentation/reporting of such events, and follow through until resolution.
- Responsible for monitoring data center environmental control and power systems including A/C units, PDU’s and backup generators.
- This includes the notification and contact of Facility support employees and management during business or off-hours.
- This further includes, detailed documentation/reporting of such events, and follow through until resolution.
- Submits jobs and tasks, views and collects statistical information, researches problems, logs, and the ending of jobs or tasks as needed using all menus, commands, and scripts, on all platforms within the data center.
- Responsible for the execution and timely completion of all backup tasks, a recovery backup of any objects missed by the initial backup jobs, and the reporting of any problems related to any of the backup tasks.
- Responsible for the verification of systems or any communications related items on all applicable platforms within the data center, with a thorough understanding of startup and shutdown procedures on all applicable platforms.
- Responsible for all functions of day to day operational tasks and variants, on all applicable platforms within the data center. This includes but is not limited to the submission of the night’s work.
- Working with printers, producing of reports, stocking up paper, taking inventory, monitoring systems for error conditions, submission of any scheduled jobs.
- Working on requests from the user community, working on help desk tickets, monitoring and taking telephone calls, working with the current backup management software and media to prepare for evening use.
- Collecting statistical information, the completion of any assigned special projects, communication and or recommendation of any issues or improvements with fellow team members or management, the preparation and notification to management of backups and system status, and the ability to multitask on multiple platforms.
- Participates in special projects and performs other duties as required.
Requirements
- One to three years' experience in a 24/7 operations, help desk environment, or the equivalent preferred.
- Minimum of at least one IT professional certification such as ITIL, A+, Network +, CCNA, or CSSA.
- Coursework, education and hands on experience concentrated in the areas of System and Network Hardware, Databases, and Project Management may be considered in the absence of certifications.
- Highly proficient in Microsoft office products (Exchange, Excel, Word, PowerPoint, Access).
- Working experience of Windows, TCP/IP networking, and Cisco hardware.
- Experience building servers, installing operating systems and troubleshooting windows based systems.
- Experience with multiple Operating Systems preferred; Windows Server, Linux, OS400.
- Working experience with helpdesk ticketing software (monitor, open and resolving issues).
- Hands on experience using system and network monitoring software such as Whatsup Gold, Nimsoft, System Center, or Solarwinds.
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO [or sick leave if applicable]
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system monitoringnetwork monitoringbackup managementtroubleshootingserver buildingoperating systems installationdata center operationsdocumentationstatistical analysisenvironmental control systems
Soft skills
multitaskingcommunicationproblem-solvingteam collaborationattention to detailtime managementcustomer serviceadaptabilityreportingescalation management
Certifications
ITILA+Network+CCNACSSA