Blue Cross Blue Shield of Massachusetts

Advocate

• As a Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA.
• You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages.
• You’ll reinforce our unwavering commitment to excellent service.
• Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA.
• You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry.
• This is a fast-paced, unscripted service center environment.
• As a Member Advocate, you’ll be available to our members when they need us most.
• You’ll be scheduled for 37.5 hours/week.

Member Advocate

Product Manager

• Conduct ongoing market surveillance of competitor actions and industry trends to identify strategic opportunities
• Define, communicate, and maintain a clear product vision and roadmap based on customer feedback
• Create and manage rigorous, data-driven business cases for new product opportunities
• Drive detailed assessment of new product concepts in partnership with Finance, Actuarial, ET, Operations
• Establish Key Performance Indicators (KPIs) to measure the effectiveness of market offerings
• Drive product affordability initiatives by identifying key drivers of medical cost trend
• Partner to develop the initial go-to-market (GTM) strategy for new product launches
• Collaborate with Sales, Marketing, and other key stakeholders to gather ongoing feedback
• Develop and present compelling narratives to leadership regarding product strategy

Sales

• Oversees a portfolio of consulting partners and is responsible for new business sales growth both direct and through the consultants.
• Drives sales results to increase membership and premium/revenue through cross sales.
• Partners with internal and external stakeholders to maximize business goals and to increase customer and constituent satisfaction.
• Represents BCBSMA in national and local forums for optimal messaging on our BCBSMA value proposition to increase sales results.
• Manages a new sales team of producers and sales support personnel.
• Spearheads the internal development or vendor partnerships for new or enhanced capabilities to support specific client acquisition strategies.

Member Advocate

Product Manager

Director, New Sales – 500+