Blue Cross Blue Shield of Massachusetts

Administrative Assistant

• Manage the CMO and Marketing leaders calendars, scheduling appointments, meetings, and travel arrangements
• Proactively adjust plans as business needs shift
• Act as a point of contact between the CMO and internal/external stakeholders
• Support marketing leaders in executing Marketing’s annual goals and priorities
• Prepare for meetings, including creating agendas, note taking, meeting summarization and distribution
• Assist with planning and executing internal marketing events
• Process expense reports and manage budgets related to the CMO's activities
• Book travel for the CMO and other team members as needed
• Take on additional tasks and special projects as needed by the CMO and marketing leaders
• Assist new team members with the new hire and onboarding process
• Provide light edits and updates to presentations and spreadsheets for CMO and direct reports
• Provide draft communications (emails, memos) on behalf of CMO

Senior Administrative Assistant, Chief Marketing Officer

Consultant

• Translate enterprise strategy into actionable, measurable transformation program plans with clear objectives, timelines, financials, and outcomes
• Develop & maintain comprehensive program charters, roadmaps that ensure accountability & strategic alignment
• Lead the end-to-end execution of enterprise-wide transformation programs that advance our corporate strategy, operational effectiveness and member experience
• Develop and implement transformation governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
• Create & lead execution for cross-functional initiatives ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
• Establish and track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with cross-functional leadership and executive stakeholders
• Serve as a trusted partner to executive-level leaders throughout transformation programs – ideation, prioritization, planning, delivery and value realization
• Orchestrate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
• Deliver clear, compelling communication materials for executive audiences, including ongoing status reporting, dashboards and board-ready presentations
• Apply analytical rigor to assess enterprise performance, uncover root causes and quantify potential impact of proposed solutions
• Ensure transformation program(s) deliver business outcomes and benefits realization, resulting in strategic value for BCBSMA
• Proactively identify transformation program risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
• Drive continuous improvement & foster a fail-fast mentality for transformation to ensure solutions are positioned to optimize value realization and can pivot when necessary
• Co-create the enterprise-wide change management strategy and roadmap, in tight collaboration with human resources and other key stakeholders
• Develop comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities to cultivate commitments to changes with clear ownership and accountability
• Create the vision, roadmap and activation for a change network of informal leaders to support the change management progress for the transformation programs
• Partner with communication teams to craft compelling communication plans articulating the vision, progress, and impact of operational and transformation efforts
• Build a reputation as a change agent and drive demand for change throughout the enterprise

Lead Transformation Consultant

• Translate focus area or division strategy into actionable, measurable initiative plans with clear objectives, timelines, financials, and outcomes
• Execute and continuously improve comprehensive program charters, roadmaps, and governance structures that ensure accountability & strategic alignment
• Co-lead the end-to-end execution of focus area or division transformation initiatives that advance our strategy, operational effectiveness and member experience
• Implement and coach teams on governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness
• Manage cross-functional execution ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution
• Track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with initiative stakeholders and leaders
• Serve as a trusted partner to initiative leaders translating initiative vision into actionable projects – ideation, prioritization, planning, delivery and value realization
• Facilitate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum
• Deliver clear, compelling communication materials for senior audiences, including ongoing status reporting, dashboards and presentations
• Apply analytical rigor to assess focus area or division performance, uncover root causes and quantify impact
• Proactively identify initiative & project level risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement
• Adopt the enterprise change management strategy and roadmap to the transformation programs, in tight collaboration with human resources and other key stakeholders
• Co-lead comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities
• Implement the change network of informal leaders to support the change management progress for the transformation programs
• Partner with communication teams to execute compelling communication plans to articulate the vision, progress, and impact of operational and transformation efforts
• Build a reputation as a change agent and drive demand for change throughout the enterprise

Senior Transformation Consultant

Account Executive

• Provide an outstanding level of service to ancillary sales staff, BCBSMA sales and account management staff, customers, brokers, and consultants (return all calls and emails within 24 hours of receipt, up date email out of office and voicemail messages if out of the office, support other team members if they are out of the office).
• Develop solutions to complex business issues affecting BCBSMA ancillary customers
• Manage client folders with client correspondences
• Conduct Administration meetings with new accounts (face to face/virtual meeting to review forms, claims filing, billing and online enrollment tool)
• Manage service cases through Salesforce
• Represent our ancillary partner(s) when discussing enrollment, billing, underwriting guidelines, policy provisions, etc. to assure compliance with policies and procedures
• Maintain detailed knowledge of product portfolios of endorsed ancillary partners and specific requirements for sale, implementation, and service of ancillary benefit programs
• Prepare presentations to educate benefit representatives at accounts about their ancillary plan(s)
• Develop and present communications materials to be used for varied group sizes at account sites
• Coordinate and participate in open enrollment activities that include; health fairs, group talks, virtual requests, etc.
• Act as liaison between accounts, Sales, brokers, consultants and our ancillary partner(s)
• Manage multiple projects simultaneously
• Initiate meetings and dialogue with ancillary partner(s) to ensure accurate customer service
• Attend product and professional trainings recommended by direct leader
• Review monthly delinquency report from ancillary partner’s and reach out to brokers and clients who are more than 30 days delinquent to get them paid to date and avoid cancellation.

Senior Administrative Assistant, Chief Marketing Officer

Lead Transformation Consultant

Senior Transformation Consultant

Ancillary Sales Consultant