Blue Cross Blue Shield of Massachusetts

Manager

• Provide strategic direction and oversight for the development of innovative contracting models, financial arrangements, and provider partnerships that support enterprise goals.
• Manage risk, enhance BCBSMA’s competitive position, and serve as a trusted advisor to internal stakeholders.
• Drive cross-functional initiatives and provide people and thought leadership within the Contract Operations function.
• Set strategic direction and lead the development and implementation of innovative contracting methodologies for physician and institutional providers.
• Provide oversight of contract amendments, renewals, and approvals, ensuring compliance with business, legal, and financial requirements.
• Assess and mitigate financial, operational, and contractual risk while ensuring contracts support long-term strategic and financial objectives.
• Lead high-impact, cross-functional project teams and influence decision-making without direct authority.
• Partner with Operations and Technology teams to ensure accurate and timely implementation of contracts within the Provider Contract Management System (e.g., Salesforce).

Senior Manager, Contract Development

Product Manager

• Partner with Engineering, Testing, and Architecture teams to prioritize, decompose, groom, and schedule work items (epics and stories)
• Partner with enterprise stakeholders to prioritize portfolio initiatives and maintain roadmaps driving the shared product vision
• Attend or lead Agile Scrum and Kanban ceremonies including daily stand ups, sprint planning, sprint grooming, sprint retrospectives, sprint demo, and PI sessions
• Manage communications between and within Values Stream, ET Shared Services, and Technical Delivery teams
• Understand and manage upstream and downstream impacts associated with changes or enhancements to core data assets
• Engage and activate technical and shared services teams to maintain momentum and support end to end development and implementation activities
• Administer Enterprise Data Architecture aligning with your data domain including balance and control, audit, data dictionary, and data sharing activities
• Maintain current knowledge of relevant healthcare and consumer technology trends, competitors, and market offerings

Senior Product Owner

Sales

• Serve as a primary partner to the New Business Sales team in managing large and complex RFPs from intake through submission.
• Review, scrub, and assess incoming RFPs for requirements, timelines, and internal dependencies.
• Submit RFPs internally and coordinate responses across multiple internal partners, including: Proposal Development Services, Underwriting, Product Network, Clinical, and other subject matter experts as needed.
• Support the sales team in developing, managing, and maintaining a strong and accurate new business pipeline within Salesforce.com.
• Track opportunities, key milestones, deadlines, and follow-up actions.
• Partner with Sales to ensure CRM data integrity, reporting accuracy, and visibility into pipeline health.
• Act as a central point of coordination between Sales and internal teams to drive alignment and execution.
• Communicate clearly and professionally with internal stakeholders to manage expectations and timelines.
• Build strong working relationships across departments to facilitate efficient information flow.
• Identify opportunities to improve RFP workflows, communication, and efficiency.
• Contribute to best practices, tools, and documentation to support scalable growth.
• Proactively anticipate needs and remove friction for the sales team wherever possible.

Senior Manager, Contract Development

Senior Product Owner

Sales Support Consultant – New Business