Member Advocate

Blue Cross Blue Shield of Massachusetts

Member Advocate supporting healthcare member inquiries with a focus on excellent service. Engaging in a structured training program and working in a fast-paced service center environment.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20,051 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced service environment. Proficient in using technology and adapting to new tools to support member inquiries and needs.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationMicrosoft Office ProficiencyAdaptability to New ToolsHealth Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attentive ListeningFriendly DemeanorProblem-Solving

Industry Keywords

Health InsuranceMember AdvocacyService Center EnvironmentCustomer InteractionPhased Training Program

About the role

Key responsibilities & impact

As a Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA.
You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages.
You’ll reinforce our unwavering commitment to excellent service.
Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA.
You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry.
This is a fast-paced, unscripted service center environment.
As a Member Advocate, you’ll be available to our members when they need us most.
You’ll be scheduled for 37.5 hours/week.

Requirements

What you’ll need

High school diploma or equivalent required.
1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
Local to Eastern Standard time zone.

Benefits

Comp & perks

Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
Paid holidays, vacation, personal, and wellness time.
Internal career pathing with individual mentorship, networking and events.
The ability to Drive Your Career, with access to internal career growth opportunities.
All our associates are invited to join and participate in Employee Resource Groups.